Guest Services Associate-Remote Lodge Fort McMurray, AB

Aramark; Fort McMurray; Remote; CAD 45,000 - 55,000; Full time

Job summary

A leading services company is hiring a Guest Service Associate for a remote lodge near Fort McMurray, AB. The role focuses on ensuring guest satisfaction, including managing check-ins and resolving guest concerns. Previous guest service experience is required. Comprehensive benefits are offered, along with transportation from Edmonton to site.

Benefits

Comprehensive benefit packages

Transportation provided

Rotational schedule

Qualifications

• Previous guest services experience required.
• Supervisory experience in a related role preferred.
• Demonstrates excellent customer service skills.
• Demonstrates interpersonal and communication skills, both verbal and written.
• Demonstrate organization skills, accuracy, and attention to detail.

Responsibilities

• Manage guest check-ins and check-outs.
• Perform administrative tasks such as filing and data entry.
• Provide exceptional service to all clients and employees.
• Attend safety meetings and participate in emergency response procedures.

Skills

Guest services experience

Customer service skills

Interpersonal skills

Organizational skills

Job description

Requisition #: 613095

Location: FORT MCMURRAY, AB, CA, T9H 5H6

Job Description

ARAMARK Remote Workplace Services are hiring a Guest Service Associate for a remote lodge near Fort McMurray, AB. The Guest Service Associate is responsible for ensuring guest satisfaction by assisting with guest needs, booking reservations, act as a point of reference for guests who need information and resolving or escalating any guest concerns or issues. Responsible for oversight or delegation of responsibilities within the guest services operation. Organization and good time management skills are a must.

Applications that do not have resumes attached, will not be considered.

• Comprehensive benefit packages are offered
• Transportation is provided out of Edmonton, AB to site
• Rotations are 20 days on/10 days off

Please note all candidates considered for hire will be required to successfully pass a criminal background check

Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Accountable and responsible for maintaining a culture focused on having Safety as a value
• Greet all clients and employees courteously and professionally upon arrival.
• Manage guest check-ins and check-outs, including distribution and collection of registration paperwork.
• Enter registration data into site software and other systems.
• Perform administrative tasks such as filing, document preparation, and data entry.
• Answer incoming calls in a friendly, professional manner; manage faxes and emails.
• Prepare and distribute correspondence, signage, and reports as required.
• Open and close the front office as scheduled.
• Provide exceptional service to all clients and employees.
• Attend safety meetings and participate in emergency response procedures.
• Maintain a clean and tidy entry area as required, which may include sweeping, mopping, vacuuming, garbage removal, dusting, upon operation requirement
• Additional duties may be assigned as required

Working Conditions and Environment

• Ability to communicate effectively; written and orally in English
• Ability to hear and understand verbal instruction as well as other sounds such as safety alarms
• Ability to work split shifts within a rotational schedule
• Visual acuity for inspections and reading small text.
• Primarily indoor work with occasional outdoor tasks.
• Ability to work and navigate safely in close quarters and congested areas
• Ability to balance and maintain stability on slippery surfaces
• Maybe exposed periodically to elevated noise levels and surroundings
• Ability and willingness to travel/work long rotations away from home

Qualifications

• Previous guest services experience required
• Supervisory experience in a related role preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.