Guest Services Agent — Multi-Channel Concierge

Omni King Edward Hotel; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A prestigious downtown hotel in Toronto is seeking an Ideal Services Agent to provide exceptional customer service to guests via telephone. The ideal candidate should have at least one year of customer service experience and possess excellent communication skills. Responsibilities include answering calls, managing guest requests, and ensuring a high standard of service. This role demands multitasking and effective documentation of guest interactions. If you thrive in a fast-paced environment and aim for excellence, consider joining this team.

Qualifications

• A minimum of 1 year experience in a customer service role.
• Ability to communicate clearly in English with guests and co-workers.
• Typing speed of at least 30 words per minute.

Responsibilities

• Answer incoming telephone calls efficiently and courteously.
• Utilize telephone and electronic record keeping systems as required.
• Document and respond to calls promptly following hotel procedures.

Skills

Customer service

Communication skills

Typing

Multitasking

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

A prestigious downtown hotel in Toronto is seeking an Ideal Services Agent to provide exceptional customer service to guests via telephone. The ideal candidate should have at least one year of customer service experience and possess excellent communication skills. Responsibilities include answering calls, managing guest requests, and ensuring a high standard of service. This role demands multitasking and effective documentation of guest interactions. If you thrive in a fast-paced environment and aim for excellence, consider joining this team.