Guest Services Agent – Mountain Lodge Front Desk

Pursuit Collection; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality and attractions company in the Municipality of Jasper seeks a Front Desk Agent to enhance guest experiences at Glacier View Lodge. Responsibilities include check-in/out, coordinating guest requests, and ensuring a clean lobby. Ideal candidates will have strong guest service skills, organizational abilities, and must be able to lift 50 pounds. The position requires Alberta Pro Serve Certification and offers a starting wage of $18.50/hour. Flexibility in shift timing is essential.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Access to mental health resources

Qualifications

• Enjoy working autonomously and independently.
• Previous cash handling, hotel front desk, hotel night auditing experience is an asset.
• Very important: must be flexible to work mornings, evenings, or night shifts as required.

Responsibilities

• Educating guests on Pursuit Attractions and guiding them through the purchasing process.
• Provide a professional, friendly, and efficient check-in and check-out process.
• Uphold the high standard of environmental stewardship expected for all employees.

Skills

Guest service-oriented mindset

Organizational skills

Attention to detail

Ability to lift 50 pounds

Positive attitude

Education

Current Alberta Pro Serve Certification

Tools

Maestro

Expedia

Booking.com

Wizard

Job description

A hospitality and attractions company in the Municipality of Jasper seeks a Front Desk Agent to enhance guest experiences at Glacier View Lodge. Responsibilities include check-in/out, coordinating guest requests, and ensuring a clean lobby. Ideal candidates will have strong guest service skills, organizational abilities, and must be able to lift 50 pounds. The position requires Alberta Pro Serve Certification and offers a starting wage of $18.50/hour. Flexibility in shift timing is essential.