Guest Services Agent — Flexible Shifts, $18/hr, Full-Time

PHI Hotel Group; Vernon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent hotel management company in Vernon is seeking a dedicated hotel front desk attendant. Responsibilities include guest registration, complaint resolution, and providing information on hotel facilities. Candidates should possess a high school diploma and have 1-2 years of experience. This full-time position offers $18.00/hour with shifts during various times of the day. This role is on-site with no remote options.

Qualifications

• 1 year to less than 2 years of experience working in a similar role.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Answer telephone and relay telephone calls and messages.
• Contact customers to deliver requested wakeup calls.
• Provide customer service.

Skills

Client focus

Flexibility

Organized

Team player

Education

Secondary (high school) graduation certificate

Job description

A prominent hotel management company in Vernon is seeking a dedicated hotel front desk attendant. Responsibilities include guest registration, complaint resolution, and providing information on hotel facilities. Candidates should possess a high school diploma and have 1-2 years of experience. This full-time position offers $18.00/hour with shifts during various times of the day. This role is on-site with no remote options.