Guest Services Agent

onni; Vancouver; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

Educational allowance

Referral program

Team-building activities

Discounts to local amenities and vend­

Discounted hotel stays

Job summary

Level Vancouver is seeking a Guest Services Agent who delivers hospitality, builds relationships with residents and vendors, and thrives in a fast-paced environment. You’ll manage front desk duties, respond to inquiries, and help coordinate arrivals and services.

This role offers a comprehensive benefits package, ongoing learning opportunities, discounts on amenities, and a supportive team focused on delivering outstanding guest experiences across Level properties.

Qualifications

• High School Degree or equivalent.
• Front Office/Concierge experience in hotel, residential or customer focused industry.
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required.
• Excellent customer service and interpersonal skills.
• Excellent oral and written communication skills for team and guest interactions.
• Ability to multitask in a fast-paced and high volume environment.
• Ability to work well within a team.

Responsibilities

• Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
• Remain proficient in all programs required to manage hotel and residential desk needs
• Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions
• Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
• Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures
• Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
• Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage
• Process packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinate the storage room by storing and retrieving guest luggage and packages
• Provide basic trouble-shooting support for in-room hotel services such as Internet, TV, and movies
• Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible

Skills

Customer service

Interpersonal skills

Communication skills

Teamwork

Multitasking

Education

High School Diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Job Description:

Are you up passionate about supporting clients? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our clients, explore this opportunity! It may be everything you've been looking for.

Perks & Benefits:

• Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness.
• Continuous learning opportunities with an annual educational allowance.
• Generous referral program ranging from 500-$2,500 depending on business need.
• Regular consistent team-building activities and events.
• Discounts to local amenities and vendors.
• Discounted hotel stays in multiple locations through our Hospitality offerings.

What Will You Do?

• Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
• Remain proficient in all programs required to manage hotel and residential desk needs
• Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions
• Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
• Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures
• Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
• Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage
• Process packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinate the storage room by storing and retrieving guest luggage and packages
• Provide basic trouble-shooting support for in-room hotel services such as Internet, TV, and movies
• Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible

What You Bring:

• High School Degree or equivalent
• Front Office/Concierge experience in hotel, residential or customer focused industry
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
• Must have excellent customer service and interpersonal skills
• Excellent oral and written communication skills for team and guest interactions
• Ability to multitask in a fast-paced and high volume environment
• Ability to work well within a team.

Salary Range:

$21-24 per hour

About The Company:

Level
Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level's growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.