Guest Services Agent

Dexterra; Northeastern Ontario; On-site; CAD 36,000 - 48,000; Full time

Job summary

A prominent hospitality firm is seeking a Guest Services Agent for their facility in Northeastern Ontario. The role involves welcoming clients, managing check-ins/outs, and maintaining communication. Applicants should have at least 1 year in a guest service role, strong database management skills, and must clear a WHMIS test. This position offers a unique 14-days on/14-days off schedule with health benefits.

Benefits

Excellent work-life balance

Extended health and dental benefits

Qualifications

• Minimum of 1 year hotel guest service agent and/or administrative experience is an asset.
• Minimum of 6 months experience in a remote lodge setting is an asset.
• Successful candidate must obtain a 80% or higher on the mandatory WHMIS test.

Responsibilities

• Welcome and provide introductory information to clients.
• Serve as the first point of contact for inquiries.
• Allocate guest rooms and issue room keys.

Skills

Customer service excellence

Database management

Conflict resolution

Communication skills

Education

Post-secondary education in Hospitality or Business Administration

Tools

MS Office Suite

Property Management Software

Nomadis software

Job description

WHATS THE JOB

Based in a world class Horizon North camp facility the regular shift for this position is 14 days on and 14 days off with 11-hour workdays. Transportation is provided to site from a pickup point in Sudbury or Timmins.

The Guest Services Agent goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting guests as needed.

Your work will include:

• Welcoming and providing introductory information to clients
• Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
• Allocating guests rooms and issuing room keys and cards
• Managing the check-in check-out process for clients
• Ensuring accurate database entry for room bookings and payments as well as multiple data entry
• Providing information about the camp its rules and policies as well as soliciting client feedback
• Assisting in the review of various paperwork such as safety documents and site related maintenance
• Assisting in the completion of reports

WHATS IN IT FOR YOU

• Enjoy excellent work-life balance with a 14days on / 14days off rotation.
• Extended health and dental benefits.
• Whereas other companies are downsizing we are growing!
• Be #1 on day 1 by joining an industry leader.

Qualifications :

• Completion of post-secondary education in Hospitality or Business Administration is an asset.
• Minimum of 1 year hotel guest service agent and / or administrative experience is an asset
• Minimum of 6 months experience in a remote lodge setting is an asset
• Intermediate proficiency with MS Office suite and any Property Management software - knowledge of Nomadis software is considered an asset
• Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)

Additional Information :

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.