Guest Services

Resorts of the Canadian Rockies; Alberta; On-site; CAD 40,000 - 50,000; Full time

Job summary

A ski resort in the Canadian Rockies is looking for a seasonal customer service representative starting December 17, 2025. This role involves ensuring a welcoming environment, handling cash transactions, and assisting guests with inquiries. Candidates should have previous customer service experience and be able to work flexible hours. The position offers staff accommodation and various discounts. Join a team that values outdoor adventures and guest satisfaction.

Benefits

Staff Accommodation – Private Bedroom

RCR staff season’s pass

Discounts on food, retail, and hotels

Pro-deals

Staff events

Qualifications

• Previous professional work experience in a customer service role.
• Ability to work in a team or independently.
• Proficient with cash handling and MS Office software.
• Experience in a mountain or resort setting is a plus.

Responsibilities

• Ensure a friendly atmosphere for guests and staff.
• Process cash and transactions accurately.
• Respond to guest inquiries in person and via phone.
• Promote and sell resort products and experiences.

Skills

Customer service

Cash handling

MS Office proficiency

POS systems

Flexibility and teamwork

Job description

Are you looking at spending a season working in the Canadian Rockies? We have winter seasonal roles that will leave you with awesome experiences and friendships that will last a lifetime. Do you enjoy outdoor adventures? Meeting new people? Making new memories? If you answered yes to any of these questions, Nakiska Ski Resort wants you!

You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork and take pride in providing the best vacation and recreation experience possible.

Start Date: December 17, 2025

You Will

• Ensure a comfortable and friendly atmosphere for both guests and staff.
• Print day tickets and season passes for guests.
• Process season pass requests, print, and distribute passes.
• Handle cash including a daily float and debit and credit card transactions.
• Respond to inquiries in person and on the phone.
• Promote and sell all products and experiences available at the resort.
• Address customer service-related questions and concerns, escalating to the Guest Services Supervisor where appropriate.
• Ensure daily communication between various departments and within team as needed (Food & Beverage, Mountain Operations, Retail & Rental, etc) to provide accurate and up-to-date information to guests about resort services and products.
• Some administrative tasks such as filing, organizing the lost and found room & general office cleaning as needed.
• Work flexible shifts with varying hours, primarily working 30 to 40 hours per week depending on demands.

You

• Have previous professional work experience in a customer service role.
• Being a self-starter, must be able to work in a group setting or as an individual.
• Have previous cash-handling experience.
• Are proficient with MS Office (Word, Excel, Outlook), and Point-of-Sale (POS) systems – an asset.
• Have previous experience in a mountain or resort setting.
• Can work flexible hours, including weekends, evenings, and holidays.
• Can stand for extended periods of time.
• Love and feel passion for sports and the outdoors.

We Offer

• Staff Accommodation – Private Bedroom
• RCR staff season’s pass for the Western Resorts and amazing reciprocals
• Discounts on food, retail, and hotels.
• Pro-deals.
• Staff events – meet great people who share a passion for the mountain lifestyle!

Interested? Please apply with your resume.

We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Management and Manufacturing