Guest Service Agent | The Anndore House

Silver Hotel Group; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen dynamischen Guest Services Agent, der die erste und letzte positive Impression für unsere Gäste schafft. In dieser spannenden Rolle bieten Sie außergewöhnlichen Service und arbeiten in einem schnelllebigen Umfeld, in dem Sie Menschen aus aller Welt treffen. Das Unternehmen fördert eine Kultur des Respekts und der Anerkennung, während es Ihnen Möglichkeiten zur beruflichen Weiterentwicklung und Team-Events bietet. Wenn Sie eine Leidenschaft für den Kundenservice haben und Teil eines engagierten Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bildungsvergütung

Jährliches Wellness-Kredit

Mitarbeiterempfehlungsprogramm

Führungsentwicklungsmöglichkeiten

Teambuilding-Events

Rabatte auf Hotelaufenthalte

Qualifications

• Erfahrung im Kundenservice, vorzugsweise an der Hotelrezeption.
• Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Begrüßen und bedienen Sie Gäste während des Check-ins und Check-outs.
• Verwalten Sie Reservierungen und beantworten Sie Anfragen zu Hotelservices.

Skills

Kundenservice

Kommunikationsfähigkeiten

Proficiency in Word and Excel

Problem-solving skills

Education

Erfahrung an der Hotelrezeption

Tools

Maestro

Opera

Job description

Guest Services Agent

We are currently looking for a Guest Services Agent! The primary responsibility of this role is to provide our hotel guests with a positive first and last impression through exceptional service.

What We Offer

• Work with like-minded team members passionate about their work and maintaining a fun environment every day!
• Be part of Silver Hotel Group, a reputable brand committed to a culture of respect, appreciation, and fun.
• Experience a fast-paced environment in an exciting industry, meeting people from all over the world.
• Education reimbursement for you and your children.
• Annual wellness credit.
• Team member referral program.
• Leadership development opportunities.
• Team building events.
• Culture of recognition program.
• Hotel stay discounts.

Key Responsibilities

Reporting to the Guest Services Manager, the Guest Service Agent will:

1. Maintain a warm and friendly demeanor with guests and team members.
2. Ensure compliance with all company and brand standards.
3. Interact with guests during check-in and check-out.
4. Create and cancel reservations, handle check-ins and check-outs.
5. Greet all incoming and outgoing calls professionally and promptly.
6. Review logbook and emails daily, completing all tasks on the checklist.
7. Operate front desk telephones properly and be familiar with daily sell rates.
8. Balance and prepare shift paperwork according to hotel standards.
9. Communicate effectively with all hotel departments.
10. Handle guest registration, room assignments, and accommodate special requests.
11. Manage guest check-ins/check-outs in accordance with hotel policies.
12. Resolve customer complaints and assist with inquiries about hotel services, local attractions, and other amenities.
13. Perform other duties as assigned by supervisors or managers.

Qualifications

• Customer service experience, preferably in a hotel front desk role.
• Excellent communication skills, both written and verbal.
• Proficiency in Word and Excel; experience with Maestro or Opera is a plus.
• Results-oriented with flexibility and ability to work in a busy environment.
• Self-motivated, problem-solving skills, and ability to complete projects independently.
• Friendly, energetic, enthusiastic, professional appearance.
• Availability to work days, evenings, weekends, and holidays.
• Legally authorized to work in Canada.

About the Anndore Hotel & Apartments: A historic and stylish hotel in Toronto, featuring contemporary rooms, dining, and entertainment options, located in a vibrant neighborhood.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company with a diverse portfolio across Canada and the U.S. We foster a culture of passion, creativity, and fun, guided by core values such as accountability, teamwork, leadership, diversity, integrity, giving, fun, and recognition. Our mantra “You Matter” underscores our commitment to our 600+ team members.

We are dedicated to providing a barrier-free environment and are committed to equal opportunity employment. Accommodations are available upon request during the recruitment process.