Guest Service Agent- Part-Time

hamptoninnsuiteskelownaairport; Kelowna; On-site; CAD 25,000 - 33,000; Part time

Benefits offered by this job

Extended Health & Dental

Global discounts on accommodations & D

Great team environment

Growth opportunities

Job summary

The Hampton Inn & Suites - Kelowna Airport is seeking a Part-Time Guest Service Agent to welcome guests, handle check-ins/outs, manage payments, and coordinate with housekeeping. You will answer phones, enroll members, and assist with transportation arrangements as needed.

Roles require high school completion, availability for weekends and holidays, and strong customer service. Prior hotel experience is an asset, with the team focused on friendly, efficient service.

Qualifications

• High School graduation required.
• Experience in hospitality is an asset.
• Strong customer service and communication skills.
• Ability to work flexible hours including weekends.

Responsibilities

• Welcome guests and address service needs per standards.
• Process check-ins/outs and room changes as requested.
• Handle payments, cash drawer, and daily shift reports.
• Answer phones and respond to guest inquiries and requests.
• Coordinate with housekeeping and transportation as needed.
• Maintain confidentiality of guest information and company assets.

Skills

Customer service

Cash handling

Phone etiquette

Teamwork

Guest care

Education

High School diploma

Tools

Hilton PMS PEP

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Part-Time Guest Service Agent.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttlealso picks up our employees from the bus loop at UBCO!

What will you be doing?

• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Make reservations and assign appropriate guestrooms based on preferences and requests
• Complete pre-arrival planning, including room assignments for special requests
• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Secure payment: cash guests' checks, process all payment types including: vouchers, paid-outs, charges, and provide change
• Answer phone calls, direct inquiries, and respond to guest feedback or requests.
• Enter rewards information and enroll new members, reach monthly enrollment targets
• Coordinate with Housekeeping to track room status and guest concerns
• Anticipate and address guests' service needs
• Supply guests with directions and information, arrange transportation if needed
• Maintain confidentiality of proprietary information
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties
• Operate Hilton PMS system PEP
• Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
• Must be able to stand for extended periods
• Strong problem-solving skills with the ability to handle guest concerns independently and effective
• Ability to quickly respond to changing work volumes with a high level of energy and efficiency
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Maintain confidentiality of proprietary information; protect company assets.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately
• Handle cash drawer (balance at end of shift), run daily shift reports, and file documents
• Available to work varying shifts including weekends & holidays
• Perform other reasonable job duties as requested by Supervisors and Managers

What are we looking for?

• High School graduation required
• Valid BC Class 5 driver's license
• Previous hotel experience is an asset
• Commitment to delivering a high level of customer service
• Superhost training is an asset
• Good computer skills required
• Must be legally eligible to work in Canada without restriction

Perks:

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Hilton brands
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Starting Hourly Wage: $20.60

Don't miss this exciting opportunity to join our Hampton family!