Guest Service Agent

Accor Hotels; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hotel brand in Edmonton is seeking a Guest Service Agent to provide outstanding service and create memorable experiences for guests. Responsibilities include checking in/out guests, addressing concerns, and maintaining a professional appearance. Ideal candidates have front desk experience and effective communication skills. A hotel or hospitality degree is beneficial. The position offers an hourly wage of $22.77 to $23.77 CAD gross, along with a comprehensive benefits package and opportunities for career development.

Benefits

Comprehensive benefits package (Medical, Vision & Dental)

Defined Contribution Pension Plan with employer matching

Employee travel program with discounts

Comprehensive wellness platform

Learning programs through our Academies

Career development opportunities

Qualifications

• Previous front desk/reception experience is a strong asset.
• Must have effective communication skills.
• Knowledge of Microsoft Windows XP is an asset.
• Knowledge of Micros PMS/Opera is an asset.
• Must have a good command of the English language.
• Available for shift work including weekends and holidays.

Responsibilities

• Provide effective, efficient service in a friendly manner.
• Check in and out hotel guests according to standards and policies.
• Ensure the highest level of guest satisfaction by addressing concerns promptly.
• Review and prepare for VIP and ALL loyalty members arrivals.
• Maintain a professional appearance adhering to Hotel grooming standards.

Skills

Effective communication skills

Front desk/reception experience

Knowledge of Microsoft Windows XP

Knowledge of Micros PMS/Opera

Good command of English

Hotel/Hospitality degree or diploma

Education

Hotel/Hospitality degree or diploma

Job description

Company Description

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought‑after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World‑class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities. Edmonton's castle offers award‑winning, locally‑inspired dining, a multi‑level health club facility, unforgettable meetings and events, and fairy‑tale weddings. At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What You Will Be Doing

• Provide effective, efficient service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check‑in experience
• Keep front desk stocked, organized, tidied, and sanitized
• Maintain a professional, neat and well‑groomed appearance adhering to Hotel grooming standards
• Other responsibilities connected with Front Office may be required

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Qualifications

• Previous front desk/reception experience a strong asset
• Must have effective communication skills
• Knowledge of Microsoft Windows XP an asset
• Knowledge of Micros PMS/Opera an asset
• Must have a good command of the English language
• Hotel/Hospitality degree or diploma an asset
• Available for shift work including weekends and holidays

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Hourly Range: $22.77 - $23.77 CAD Gross per hour

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit.