Guest Service Agent - Full and Part Time positions

HVMG; Tecumseh; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading hospitality company in Tecumseh is seeking a Guest Service Agent to join their team. The ideal candidate will provide exceptional customer service, manage guest check-ins and check-outs, and assist with reservations. This role requires strong communication and organizational skills, with the flexibility to work various shifts, including evenings and weekends. Join a team that values diversity and creates memorable guest experiences.

Benefits

Highly competitive wages

Exceptional benefit plan

Flexible scheduling

Travel discounts

Qualifications

• Must have an upbeat and engaging personality.
• Passion for customer service and guest experience.
• Availability for various shifts including weekends and holidays.

Responsibilities

• Check guests in and out of their rooms.
• Manage reservations and process payments.
• Provide information about hotel amenities and local attractions.

Skills

Customer service

Organizational skills

Communication skills

Education

High School

Job description

Overview

We are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. We know our Associates are the shining stars of what we do. We will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. We create and deliver on what YOU need through health & wellness programs, learning and development, and travel discounts that feed your inner explorer. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

At Towneplace Suites by Marriott Tecumseh Windsor, we are looking for our next great team members to join us on our Guest Services team.

We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates and your family members
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with Crescent managed properties in North America for you and your family members
• Opportunity to grow with us
• A workplace that you can be proud of, where you are valued, trusted and supported by the team

Responsibilities

As our Guest Service Agent, you will be working with our Guest Services team to provide excellent customer service to our guests. You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel. Ultimately, you will be our guest’s first point of contact and manage all aspects of their stay with us to ensure the most memorable of experiences.

Qualifications

• Education: High School (Preferred)

Where you’ll fit

Does this sound like you? You have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You pride yourself on your organizational and communication skills and thrive in a team environment. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. Towneplace Suites by Marriott Tecumseh Windsor and Crescent Hotels & Resorts strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Must be available to work days, evenings, weekends and holidays.