guest service agent

Prestige Mountain Resort Rossland; Rossland; On-site; CAD 30,000 - 60,000; Full time

Job summary

A resort in the Kootenay Boundary region is seeking a dedicated individual to manage guest registrations, resolve complaints, and ensure customer satisfaction. This role requires attention to detail and the ability to work in a fast-paced environment. A secondary school graduation certificate is required, and training will be provided. The position is located on-site and entails various clerical and customer service responsibilities.

Benefits

Health care plan

Qualifications

• Will train.
• Ability to work in a fast-paced environment.
• Must stand for extended periods.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities.
• Assist clients with special needs.
• Perform light housekeeping duties.

Skills

Attention to detail

Excellent oral communication

Client focus

Dependability

Team player

Resourcefulness

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages: English

Education: Secondary (high) school graduation certificate

Experience

Will train

On site work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Work conditions and physical capabilities

• Attention to detail
• Fast‑paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Excellent oral communication
• Organized
• Reliability
• Team player
• Resourcefulness

Benefits

• Health care plan