guest service agent

Best Western Cranbrook Hotel; Cranbrook; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hotel in Cranbrook, BC is seeking a seasonal full-time employee for various duties including guest registration, customer service, and handling complaints. Candidates must have a secondary school graduation certificate and be authorized to work in Canada. This role requires standing for extended periods and working in a fast-paced environment, offering a salary of $18.25 per hour for 30 to 40 hours a week.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Skills

Client focus

Organized

Team player

Efficient interpersonal skills

Judgement

Flexibility

Education

Secondary (high) school graduation certificate

Job description

You have successfully applied for this job through Job Bank!

Job details

• Location: 1019 Cranbrook St. N Cranbrook , BC V1C 3S4
• Salary: 18.25 hourly / 30 to 40 hours per week
• Terms of employment: Seasonal employment Full time
• Shifts: Early morning, Morning, Day, Evening, Night, Weekend, Shift, Flexible hours, To be determined
• Source: Job Bank #3444566

Education

• Secondary (high) school graduation certificate

Experience

Will train

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-12-13

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.