Guest Experience Team Lead | Outdoor Seasonal, Jasper

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Jasper is seeking a Guest Experience Team Lead for the Spring/Summer 2026 season. This full-time role requires strong organizational skills, the ability to thrive in high-pressure environments, and a passion for guest service. Responsibilities include training staff, ensuring operational excellence, and overseeing daily operations. Previous cash handling experience is a plus. Candidates should be energetic, dependable, and prepared to work in remote outdoor settings. Join a dynamic team dedicated to making every guest's visit unforgettable.

Qualifications

• Passion for making a difference for guests and employees.
• Energetic, dependable, self-driven, and mature.
• Prepared for remote outdoor work in varied weather conditions.

Responsibilities

• Support and train the Guest Experience Team.
• Ensure a memorable experience for guests and staff.
• Assist in daily operations, training, scheduling, and recognition.

Skills

Strong organization and time-management skills

Ability to thrive in a fast-paced environment

Guest-service oriented mindset

Problem-solving skills

Coaching and developing staff

Tools

RTP POS system

Job description

A luxury hotel in Jasper is seeking a Guest Experience Team Lead for the Spring/Summer 2026 season. This full-time role requires strong organizational skills, the ability to thrive in high-pressure environments, and a passion for guest service. Responsibilities include training staff, ensuring operational excellence, and overseeing daily operations. Previous cash handling experience is a plus. Candidates should be energetic, dependable, and prepared to work in remote outdoor settings. Join a dynamic team dedicated to making every guest's visit unforgettable.