Guest Experience Team Lead

impactkitchen; Toronto; On-site; CAD 29,000 - 32,000; Full time

Job summary

Impact Kitchen is seeking a Guest Experience Team Lead to set high hospitality standards and foster a sense of community across guest interactions, whether taking orders, serving, or assisting on the floor. You will train and mentor teammates, ensuring beverage quality and smooth service.

As a GETL, you act as a go-to resource for guest experience, guiding coaching and knowledge transfer. This role provides a direct path toward Restaurant Assistant Manager and a chance to grow with a diverse

Qualifications

• Excellent communication and teamwork abilities.
• Interest in coaching and developing others.
• Experience in fast-paced environments.
• Strong time management and organizational skills.
• Ability to stand for extended periods.
• Availability to work days, evenings, and weekends.
• Commitment of at least 5 days per week and 30–40 hours per week.
• Food Handlers Certification is preferred.

Responsibilities

• Leading and training the Guest Experience Team.
• Ensuring a best-in-class experience for new hires on their first day and during training.
• Preparing beverages in a timely manner per menu and specifications (coffee, espresso-based drinks, tonics, tea, wellness drinks).
• Able to execute and train on all Front of House positions to support a smooth service.
• Dialing espresso grinders daily and monitoring espresso quality.
• Accurately inputting orders through POS to communicate with service line, coffee bar and smoothie bar.
• Setting up and closing barista and smoothie stations at shift starts/ends with cleanliness and sanitation.
• Conduct above and beyond training for relevant team members, ensuring a top-tier experience.
• Supporting other restaurant tasks and teammates as required

Skills

Communication

Coaching

Fast-paced

Time management

Standing/walking

Availability

Job description

MAKE YOUR IMPACT

Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and we seek to make an impact by choosing local, ethically-sourced ingredients that will nourish you and help you thrive everyday.

Founded in 2015, Impact Kitchen is the brainchild of former personal trainer and nutrition expert, Josh Broun, and Frank Toskan (co-founder of M·A·C Cosmetics).

In addition to our 5 restaurants located within Toronto’s core, Impact Kitchen fuels many of the city's major sports teams and top athletes through our catering and culinary programs and partnerships.

Impact Kitchen is always looking for enthusiastic, passionate, service oriented team members to join our diverse team. If health and wellness is your passion, if providing wholesome food and empowering others to make healthy choices drives you, and if you are looking for opportunities to grow alongside a dynamic team, then working with Impact might be a great fit for you!

GUEST EXPERIENCE TEAM LEAD

As a Guest Experience Team Lead (GETL) at Impact Kitchen you set the hospitality standard high and are passionate to ensure guests enjoy their experience. You create positive interactions at all moments in the guests journey and create a sense of community while taking orders, serving or siding. You partner with your Culinary Experience counterparts on the team ensuring great teamwork. You are an integral team member as you prepare a variety of beverages to high standards and with a quick turn around.

As an Impact Kitchen GETL you are an expert in your niche and are the teams go-to resource when it comes to all things guest experience. You are a trainer and facilitate coaching and knowledge transfer instinctually. You aim to see your team succeed and support management with the successful operation of the business. This role has keys to our restaurant and leads by example with every action. The natural progression from this role is to Restaurant Assistant Manager.

COMPENSATION

Guest Experience Team Members earn $21.50/hour, participate in a tip-pooling program (average $3-$7/hr), receive a substantial discount on Impact Kitchen products and have flexible scheduling to accommodate a healthy balanced lifestyle.

TEAM & DEPARTMENT

Guest Experience Team Leaders make an impact everyday through leading our front-of-house operations and coaching and training our Guest Experience Team Members. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Team Lead reports to the Assistant Manager and General Manager of each Restaurant.

The first entry point into our leadership pipeline, the Guest Experience Team Lead is the perfect knowledge incubator and team coach. Those that excel in their capacity at a GETL have the opportunity to succeed to an Assistant Manager role where they build on their ability to train and develop top talent for the organization while also learning more about running a successful restaurant.

CORE RESPONSIBILITIES

• Leading and training the Guest Experience Team.
• Ensuring a best-in-class experience for new hires on their first day and during training.
• Ensuring all beverages are prepared in a timely manner according to menu and customer specifications. Items include: Coffee and espresso based beverages with superior latte art, tonics, tea, and wellness drinks.
• Able to execute and train on all Front of House positions in order to support a smooth service
• Dialing espresso grinders daily and continually monitoring espresso quality
• Accurately inputting orders through POS system to ensure efficient communication with service line, coffee bar and smoothie bar
• Setting up and closing down the barista and smoothie stations at the start and end of each shift while maintaining cleanliness and sanitization of workspace and bar equipment.
• Conduct above and beyond training for relevant team members, ensuring a top-tier experience.
• Supporting other restaurant tasks and teammates as required

SKILLS

• Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting
• Interest in coaching and developing others
• Ability to execute and thrive in a fast-paced environment
• Exceptional time management and organizational skills with the ability to multitask when required
• Be able to work in a standing position for extended periods of time
• Availability to work days, evenings, and weekends as business requires
• A commitment of at least 5 days per week and 30-40 hours per week is required.
• General understanding of food safety and public health practices
• 1 - 5 years of team leadership experience.
• Preferred but not required:
• Food Handlers Certification
• Preferred but not required:
• 1 year Barista experienc

INCLUSIVITY AT IMPACT

Impact Kitchen feeds a diverse community and is made stronger by a diverse team. We welcome and encourage applications from our entire community equally. As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential. Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within. This is true for all practices and policies within the employee journey/lifecycle.

Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities. Should you require a reasonable accommodation, please indicate in your application. Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.