Guest Experience Switchboard Agent – Mountain Lodge

Pomeroy Lodging; Kananaskis Village; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury resort in Kananaskis is seeking a Switchboard Agent to enhance guest experiences through exceptional service. This role involves answering calls, managing room assignments, and promoting the lodge while working collaboratively with various departments. Ideal candidates will have a background in hospitality and strong communication skills. Competitive pay begins at $18/hour with various employee perks and benefits.

Benefits

Personal days: 5 per year after 90 days

Food and Beverage discounts at dining outlets

Growth and development opportunities

Onsite staff accommodations

One meal per day in employee cafeteria

Discounts on activities offered

Shuttle access to Calgary and Canmore

Health and Wellness benefits

Vacation accrued at 4% of earnings

Discounted room rates at Marriott hotels

Discounted access to Nordic Spa

Discounted Ski Pass and Golf rates

Kananaskis Parks Pass

Qualifications

• Previous experience in a Front Office environment is an asset.
• Must be computer literate.
• Professional in presentation and demeanor.

Responsibilities

• Answer internal & external phone calls professionally.
• Provide courteous guest service.
• Promote the Lodge and surrounding area.

Skills

Dynamic and enthusiastic

Strong communication skills

Excellent organizational skills

Education

Degree or Diploma in Hospitality or Hotel/Resort Management

Tools

Outlook

Excel

Opera

MS Cloud

Job description

A luxury resort in Kananaskis is seeking a Switchboard Agent to enhance guest experiences through exceptional service. This role involves answering calls, managing room assignments, and promoting the lodge while working collaboratively with various departments. Ideal candidates will have a background in hospitality and strong communication skills. Competitive pay begins at $18/hour with various employee perks and benefits.