Guest Experience Supervisor Pursuit Jasper Jasper Alberta
The Fairmont Jasper Park Lodge
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Benefits offered by this job
Job summary
Pursuit Collection in Jasper, Alberta, is seeking a Guest Experience Supervisor Pursuit Jasper. You will lead front desk operations, oversee guest interactions, and ensure smooth nightly and weekend coverage to maintain high service standards.
Join a dynamic, remote-friendly team environment within the Canadian Rockies, supporting staff, addressing guest concerns, and coordinating with other departments to deliver exceptional experiences across seven properties.
Qualifications
- Strong leadership (2+ years of experience preferred) and communication skills, with the ability to guide and support staff while ensuring exceptional guest experiences.
- High school diploma or equivalent required; related technical education is an asset.
- Minimum of two years of hotel experience, with prior supervisory experience considered an asset.
- A valid driver’s license.
- Proficient in written and spoken English; additional language skills are an asset.
Responsibilities
- Serve as the point of contact for staff during evenings, weekends, and holidays, providing coverage and additional support as needed.
- Oversee guest interactions across seven Jasper properties ensuring seamless experiences and high standards of presentation.
- Supervise evening hotel operations, focusing on front office functions, and providing leadership to staff.
- Foster a culture of hospitality, assist in training new front desk team members, and provide hands-on support.
- Welcome guests warmly, monitor arrivals, and ensure a smooth experience for group and leisure travelers.
- Handle guest complaints effectively, taking corrective action to resolve issues and enhance satisfaction.
- Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed.
- Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately.
- Carry the on-call phone several days per week to provide support in the absence of the Guest Services Manager.
- Respond to online reviews and guest feedback, addressing concerns and following up in person when necessary.
- Conduct random room inspections to uphold Pursuit's quality standards and assist other teams as needed.
Skills
Education
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Job description
Pursuit Collection 86 Connaught Dr, Jasper, AB$20 an hour - Full-timePursuit Collection86 Connaught Dr, Jasper, AB$20 an hourJob detailsPay$20 an hourJob typeFull-timeShift and scheduleWeekends as neededNights as neededHolidaysOn callLocation86 Connaught Dr, Jasper, ABFull job descriptionWhat will be your daily pursuit?:Your daily pursuit will be to deliver exceptional guest experiences by supporting the front office teams, ensuring smooth hotel operations, and creating a welcoming environment for all.What will your compensation be?:The starting salary for this role is $20.00/hr.What perks can you expect?:Join an inclusive, global team and make life-long connections.Enjoy free access to Pursuit attractions and 50% off for friends.Get discounts on hotel stays, dining, and retail.Access subsidized mental health and wellness resources.What will you do in this job?:Serve as the point of contact for staff during evenings, weekends, and holidays, providing coverage and additional support as needed.Oversee guest interactions across seven Jasper properties ensuring seamless experiences and high standards of presentation.Supervise evening hotel operations, focusing on front office functions, and providing leadership to staff.Foster a culture of hospitality, assist in training new front desk team members, and provide hands-on support.Welcome guests warmly, monitor arrivals, and ensure a smooth experience for group and leisure travelers.Handle guest complaints effectively, taking corrective action to resolve issues and enhance satisfaction.Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed.Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately.Carry the on-call phone several days per week to provide support in the absence of the Guest Services Manager.Respond to online reviews and guest feedback, addressing concerns and following up in person when necessary.Conduct random room inspections to uphold Pursuit's quality standards and assist other teams as needed.What skills and experience do you need for this job?:Strong leadership (2+ years of experience preferred) and communication skills, with the ability to guide and support staff while ensuring exceptional guest experiences.Ability to work evenings, weekends, and holidays with minimal supervision.High attention to detail and ability to prioritize tasks in a fast-paced environment.Proficient in written and spoken English; additional language skills are an asset.Strong computer skills, including proficiency in hotel management software.High school diploma or equivalent required; related technical education is an asset.Minimum of two years of hotel experience, with prior supervisory experience considered an asset.A valid driver’s license.Must maintain a neat, professional appearance in accordance with Pursuit’s grooming standards.What will your work environment be like?:Beautiful. You'll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.Independent. You'll spend your days in and around our amazing properties.Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as requiredWe work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.EEO:Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.
Hike Jasper
Jasper Camping
Canadian Rockies
If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:
Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.
If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.
Job Opportunities in Jasper National Park
- Park Wardens - Law enforcement, wildlife protection, and visitor safety.
- Interpretive Guides - Lead educational programs, hikes, and wildlife tours.
- Visitor Services Attendants - Work at visitor centers, providing information.
- Conservation Officers & Ecologists - Protect and manage the park's environment.
- Maintenance Workers - Trail upkeep, infrastructure repairs, and facility maintenance.
- Jasper Hotel & Lodge Staff - Front desk, housekeeping, concierges, and management.
- Restaurant & Cafe Workers - Servers, bartenders, cooks, and baristas.
- Tour Guides - Leading sightseeing, historical, or adventure tours.
- Retail & Gift Shop Staff - Working in souvenir shops and outdoor gear stores.
- Rafting & Kayaking Guides - Leading groups on rivers.
- Ski Resort Staff - Ski instructors, lift operators, and patrol.
- Hiking & Backcountry Guides - Leading hiking and backcountry trips.
- Wildlife & Photography Tour Guides - Helping visitors spot wildlife.
- Equipment Rental Staff - Assisting visitors with gear and rentals.
- Jasper Shuttle & Tour Bus Drivers - Driving visitors between attractions.
- Equipment Technicians & Mechanics - Maintaining rental equipment.
- Parking & Traffic Control Staff - Managing visitor areas.
- Jasper Wildlife Biologists & Ecologists - Studying and preserving the ecosystem.
- Research Assistants - Assisting in environmental studies.
- Environmental Educators - Teaching conservation programs.
- Jasper Trail Maintenance Volunteers - Assisting in maintaining hiking trails.
- Event Coordinators - Working at events and festivals.
- Student & Internship Programs - Seasonal jobs with Parks Canada and tourism companies.
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