Guest Experience Supervisor Jasper Columbia Icefield

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading resort in Canada seeks a Guest Experience Supervisor for a full-time seasonal role. The candidate will oversee the daily operations of the Guest Experience team, ensuring exceptional service and operational efficiency. This position requires strong leadership skills, the ability to work in a fast-paced environment, and experience in guest service. The role includes benefits like free access to attractions and discounts on accommodations. Join us in creating memorable experiences for our guests.

Benefits

Free access to attractions

50% discount for friends

Discounts on hotel stays

Subsidized mental health resources

Qualifications

• Strong organizational and time-management skills focused on guest and employee satisfaction.
• Experience living and working in a remote yet social environment.
• Previous supervisory, cash reconciliation, and cash handling experience.

Responsibilities

• Coordinate daily operations of the Guest Experience team.
• Oversee operations of Agents and Lead Hands.
• Collaborate with the Transportation team to ensure efficiency.

Skills

Organizational skills

Time-management skills

Leadership capabilities

Problem-solving mindset

Guest service orientation

Job description

Guest Experience Supervisor Jasper Columbia Icefield

Pursuit Collection Jasper, AB — $21 an hour — Full‑time seasonal role (Spring/Summer 2026). The position is located in Jasper, Alberta and focuses on delivering exceptional guest experiences across all attractions and services.

Role & Responsibilities

• Coordinate and participate in the daily operation of the Guest Experience team, including training, scheduling, recognition, and performance management.
• Oversee daily operations of Agents and Lead Hands, providing on‑floor leadership.
• Collaborate with the Transportation team (primarily Dispatch) to ensure operational efficiency and resolve issues.
• Support, train, coach, and encourage the Guest Experience Team to deliver an interactive, professional service that exceeds guest expectations.
• Implement and enforce SOPs related to service, operational, safety, and employee engagement standards.
• Focus on operational excellence, employee training and development, and consistency in service standards.
• Deliver on key performance areas and provide feedback and solutions to Leadership.
• Identify business needs, adjust frontline strategies, and assist the Guest Experience Manager with administrative tasks.
• Uphold environmental stewardship standards for all staff.
• Perform other duties as assigned to support the Guest Experience mission.

Required Skills & Qualifications

• Strong organizational and time‑management skills with a passion for guest and employee satisfaction.
• Experience living and working in a remote yet social environment.
• Mature, energetic, dependable, and self‑driven leadership capabilities.
• Ability to thrive independently in a fast‑paced, high‑pressure setting.
• Previous supervisory, cash reconciliation, and cash handling experience.
• Class 5 driver's licence (clean abstract) is an asset.
• Problem‑solving mindset with the ability to think quickly and creatively.
• Guest service‑oriented mindset and enthusiasm for coaching staff.
• Experience with RTP POS system is an asset.
• Second language is an asset.
• Comfortable standing for extended periods outdoors and indoors; ability to work in all season weather.
• Consent to a criminal record check in line with company policy.
• Standard First‑Aid or higher certification is an asset.

Benefits & Perks

• Free access to all Pursuit attractions and a 50% discount for friends.
• Discounts on hotel stays, dining, and retail.
• Subsidized mental health and wellness resources.
• Inclusive, global team with opportunities to build lifelong connections.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, or any other protected characteristic. Eligible candidates are encouraged to apply.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted directly.