Guest Experience Specialist — Front Desk Pro

Tapestry Conshohocken; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier hospitality provider in Edmonton is seeking a Front Desk Agent who will be integral to guest interaction, ensuring memorable experiences from arrival to departure. Candidates should have strong interpersonal skills and a winning personality, with a preference for those having prior hospitality experience. This role offers competitive wages starting at $17.00 per hour, along with benefits for full-time associates, including medical, dental, and tuition assistance. Join a company committed to diversity and fostering growth.

Benefits

Medical, dental, and vision insurance

Life insurance

Tuition assistance

Discounted room rates

Training and development opportunities

Qualifications

• Prior hospitality or customer service experience is a plus.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently and courteously at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges, collect payments, and follow cash handling procedures.
• Communicate guest feedback effectively to departments.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Job description

A premier hospitality provider in Edmonton is seeking a Front Desk Agent who will be integral to guest interaction, ensuring memorable experiences from arrival to departure. Candidates should have strong interpersonal skills and a winning personality, with a preference for those having prior hospitality experience. This role offers competitive wages starting at $17.00 per hour, along with benefits for full-time associates, including medical, dental, and tuition assistance. Join a company committed to diversity and fostering growth.