Guest Experience Specialist — Fresh Food Retail

Farm Boy Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading fresh grocery retailer in Toronto is seeking a Full-Time Customer Service Representative. The role involves providing exceptional customer service, ensuring product quality, and maintaining a clean work environment. Ideal candidates should have a passion for food, strong interpersonal skills, and the ability to work as part of a team. Fluency in English and French is preferred. This position is not remote, offering a dynamic work environment.

Qualifications

• Superior customer service, organizational and interpersonal skills.
• Experience in a retail environment or equivalent combination of education and experience.
• Ability to work independently with high standards for quality and cleanliness.
• Ability to communicate effectively in a team setting.
• Flexible schedule including weekends, evenings, and holidays.
• Fluency in English and French is a plus.

Responsibilities

• Provide superior customer service to ensure a high-quality shopping experience.
• Handle customer questions or comments confidently.
• Maintain the cleanliness and safety of work and storage areas.
• Comply with corporate policies regarding health and safety and food safety.

Skills

Customer service

Organizational skills

Interpersonal skills

Attention to detail

Fluency in French

Job description

A leading fresh grocery retailer in Toronto is seeking a Full-Time Customer Service Representative. The role involves providing exceptional customer service, ensuring product quality, and maintaining a clean work environment. Ideal candidates should have a passion for food, strong interpersonal skills, and the ability to work as part of a team. Fluency in English and French is preferred. This position is not remote, offering a dynamic work environment.