Guest Experience Specialist - Check-in & Concierge

Great Canadian Entertainment; City of Moncton; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hospitality provider in Moncton is seeking a Hotel Guest Services Representative to ensure guest satisfaction through efficient service. This entry-level role requires strong communication and customer service skills. Responsibilities include check-in/check-out, managing guest inquiries, and maintaining hotel security. Ideal candidates should have a high school diploma and minimum one year of experience in the hotel industry. Bilingualism in French and English is a plus.

Qualifications

• Minimum 1-year experience in a full-service hotel preferred.
• Basic computer skills required.
• Must be able to pass a criminal background check.

Responsibilities

• Ensure effective check-in and check-out procedures.
• Respond to and anticipate guests' needs.
• Maintain room security and confidentiality.

Skills

Customer service

Communication skills

Bilingual (English and French)

Computer skills (Microsoft Word, Excel)

Education

High School Diploma

Post Secondary hospitality or hotel education

Job description

A leading hospitality provider in Moncton is seeking a Hotel Guest Services Representative to ensure guest satisfaction through efficient service. This entry-level role requires strong communication and customer service skills. Responsibilities include check-in/check-out, managing guest inquiries, and maintaining hotel security. Ideal candidates should have a high school diploma and minimum one year of experience in the hotel industry. Bilingualism in French and English is a plus.