Guest Experience & Service Leader

The Canadian Brewhouse; Victoria; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading restaurant group in Victoria is seeking a Service Manager to enhance guest experiences and lead a dedicated team. The ideal candidate will be passionate about hospitality, possess strong communication skills, and demonstrate a problem-solving approach. This role offers flexible hours, advancement opportunities, and performance-based bonuses. Join a team committed to excellence and a vibrant workplace culture.

Benefits

Flexible Hours

Advancement Opportunities

Benefit packages

Performance based bonuses

Staff Discount

Lifelong Friendships

Qualifications

• Passion for people and love for the industry.
• Dedication to learning numerous Brewhouse procedures.
• Strong ability to communicate effectively.

Responsibilities

• Handle difficult situations and guide the team.
• Ensure all guests receive a ‘wow’ experience.
• Lead, coach, and mentor the team to embrace values and culture.
• Monitor and troubleshoot building maintenance.
• Collaborate with your General Manager for successful store operation.

Skills

Effective communication

Problem-solving

Passion for the industry

Team leadership

Ambition and drive

Job description

A leading restaurant group in Victoria is seeking a Service Manager to enhance guest experiences and lead a dedicated team. The ideal candidate will be passionate about hospitality, possess strong communication skills, and demonstrate a problem-solving approach. This role offers flexible hours, advancement opportunities, and performance-based bonuses. Join a team committed to excellence and a vibrant workplace culture.