Guest Experience Sales Lead

Build-A-Bear Workshop; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

A retail brand for personalized gifts seeks an enthusiastic individual to join as a team member. This role involves providing exceptional customer service, leading a team to ensure operational excellence, and creating a welcoming environment for guests. Candidates should have a high school diploma or GED equivalent, with associate degree preferences. The role requires lifting over 25 pounds and thriving in a dynamic retail setting. A passion for engaging with people and a commitment to teamwork are essential for success.

Qualifications

• High school diploma or GED equivalent required.
• Experience in retail or customer service is preferred.
• Ability to lift more than 25 pounds.

Responsibilities

• Provide exceptional guest service during the Bear Builder role.
• Lead a team and support smooth store operations as a Floor Leader.
• Foster an inclusive atmosphere for guests.

Skills

Guest service

Team leadership

Decision-making

Customer engagement

Communication

Education

High school diploma or GED equivalent

Associate’s degree in business or related field

Job description

A retail brand for personalized gifts seeks an enthusiastic individual to join as a team member. This role involves providing exceptional customer service, leading a team to ensure operational excellence, and creating a welcoming environment for guests. Candidates should have a high school diploma or GED equivalent, with associate degree preferences. The role requires lifting over 25 pounds and thriving in a dynamic retail setting. A passion for engaging with people and a commitment to teamwork are essential for success.