Guest Experience & Operations Coordinator

Carey Theological College; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

A forward-thinking educational institution located in Vancouver seeks a Guest Experience & Operations Coordinator to support guest services and operations across its three business units. This role emphasizes hospitality while providing opportunities for specialization in areas like Finance, IT, and Marketing. Ideal candidates are recent graduates with a degree in business or hospitality who thrive in customer-facing environments and are eager to contribute to the organization’s mission of renewal and growth. Competitive compensation and a generous benefits package are offered.

Benefits

Paid vacation

Extended health and dental benefits

Employer-contributed pension plan

Qualifications

• 1–3 years of work experience in hospitality or customer service.
• Experience with digital platforms is an asset.
• Strong written and verbal communication skills.

Responsibilities

• Welcome and assist hotel guests and residents during check-in/check-out.
• Coordinate payment processing and maintain reservation records.
• Support managers in specialized tracks like Finance, IT, or Marketing.

Skills

Customer Service

Communication

Hospitality Management

Problem-Solving

Education

Bachelor's degree in business, communications, or hospitality management

Tools

MEWS

Square

Populi

Freshdesk

Job description

Hospitality-first role with cross-functional projects in Finance, IT, or Marketing — your pathway to grow within three distinct business units.

Join Us at Carey Theological College — A Place of Renewal, Rigor, and Conviction

Situated on the beautiful UBC campus in Vancouver, where Carey has served students and churches for over six decades, Carey Theological College is undergoing an ambitious transformation. This is not a traditional institutional posting—it’s a call to help rebuild something that matters. Carey is repositioning itself with the boldness of a startup, but the foundation of a historic, conservative evangelical tradition. We are re-establishing our identity around theological clarity, classical formation, and the unchanging truths of Scripture.

We are looking for those who are battle-tested—both spiritually and professionally. People who will not drift, who lead with conviction, and who are energized by the hard, often unseen work of rebuilding systems, culture, and mission. This is a role for builders, not maintainers. For those who want to leave behind institutional drift and help shape a place where truth matters.

About the Role

This is not a traditional front desk position — it’s a unique entry point into the organization with a clear pathway to grow. All Guest Experience & Operations Coordinators begin with hospitality as their foundation, welcoming guests and residents, ensuring a seamless front desk experience, and supporting day-to-day operations across our three business units: the College, the Residences, and the Carey Centre.

From there, you will take on special projects and assignments in a specialization track aligned with your skills and interests. Whether assisting with bookkeeping and reconciliations (Finance Track), providing network and systems support (IT & Systems Track), or contributing to marketing and communications initiatives (Marketing & Advancement Track), you’ll gain valuable cross-department experience while building a broad base of skills.

This role is ideal for a recent university graduate with some work experience who thrives in a guest-facing environment, enjoys variety, and is eager to learn from experienced managers while supporting multiple areas of the organization.

Key Responsibilities

Guest & Student Services (Core Hospitality)

• Warmly welcome and assist hotel guests, residents, and visitors during check-in/check-out.
  
• Issue keys (Goki), parking permits, and meal tickets (Square) as needed.
  
• Respond to inquiries via phone, email (Freshdesk), or in person.
  
• Support student move-in/move-out logistics in collaboration with residence staff.
  
• Track and distribute mail and packages for students and residents.
  

Administrative & Hub Coordination

• Maintain reservation and occupancy tracking through MEWS (property management system).
  
• Process and reconcile payments through Square, Populi, and other digital tools.
  
• Keep accurate records of check-ins, check-outs, and payment status.
  
• Coordinate with housekeeping and facilities to address requests or maintenance issues.
  
• Update signage and ensure communal spaces remain guest-ready.

Systems & Process Support

• Operate and support digital systems including:
  
  • MEWS – guest and residence bookings.
    
  • Goki – digital key access.
    
  • Square – front desk payments and meal tickets.
    
  • Populi – student financial transactions.
    
  • Freshdesk – help ticket management and communication.
    
• Monitor and triage incoming help requests to internal teams.
  

Specialization Tracks (Project-Based)

In addition to hospitality responsibilities, each Coordinator will support a manager in one of three areas:

1. Finance Track – bookkeeping, reconciliations, and expense tracking.
   
2. IT & Systems Track – network troubleshooting, access management, and help desk support.
   
3. Marketing & Advancement Track – content creation, communications, and event promotion.
   

Spiritual & Missional Alignment

• A personal commitment to the Lordship of Jesus Christ and a life shaped by biblical truth, spiritual maturity, and alignment with the Classical Protestant Tradition.
  
• Demonstrated love for the Church and a calling to serve in a Christ-centered, discipleship-focused institution.
• Resonance with Carey mission and desire to contribute to a culture of formation, faithfulness, and theological clarity.

Performance, Learning & Continuous Improvement

• Deliver exceptional service to guests, students, and colleagues with professionalism and grace.
  
• Receive coaching, learn new tools, and contribute to process improvement.
• Identify inefficiencies and propose solutions to improve workflows.

Education & Experience

• Bachelor’s degree required; ideally in business, communications, hospitality management, IT, or a related field.
  
• 1–3 years of work experience in hospitality, customer service, administration, or a related professional environment.
  
• Experience with digital platforms and online tools (e.g., MEWS, Square, Populi) is an asset.
  
• Strong written and verbal communication skills; able to interact confidently with diverse stakeholders.
  
• Proven ability to learn quickly, manage multiple priorities, and adapt to changing needs.
  

Hours

• Full-Time (37.5 hrs/week) and Part-Time options available.
  
• Shifts may include mornings, evenings, or weekends based on operational needs.

Carey offers a generous benefits package, including:

• Paid vacation
  
• Extended health and dental benefits
  
• Employer-contributed pension plan