Guest Experience Leader & Operations Manager — Bonus Eligible

McDonald's; Brossard; On-site; CAD 60,000 - 80,000; Full time

Job summary

A popular fast-food chain in Brossard, Canada is seeking a Guest Experience Department Manager to ensure an excellent Guest Experience. Responsibilities include managing shifts, training team members, and implementing service standards. The ideal candidate should excel in customer service and team leadership. This full-time position offers competitive pay, benefits, and opportunities for advancement.

Benefits

Starting salary of $45,000 per year

Group insurance (medical, dental, vision)

Meals paid during shifts

50% discount on food

Free uniforms

Performance bonus program

Cellular service expenses covered

Gym membership expenses covered

RRSP contributions

Qualifications

• Experience in managing shifts and customer service environments.
• Ability to train and develop team members effectively.
• Strong observational and analytical skills for shift management.

Responsibilities

• Ensure delivery of a great Guest Experience.
• Conduct shift responsibilities including planning and analysis.
• Manage and coach staff to meet service targets.

Skills

Customer service skills

Shift management

Team leadership

Training and development skills

Communication skills

Job description

A popular fast-food chain in Brossard, Canada is seeking a Guest Experience Department Manager to ensure an excellent Guest Experience. Responsibilities include managing shifts, training team members, and implementing service standards. The ideal candidate should excel in customer service and team leadership. This full-time position offers competitive pay, benefits, and opportunities for advancement.