Guest Experience Leader- Elevate Stays & Local Partnerships

Murphy Hospitality Group; Summerside; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hospitality group in Summerside seeks a Guest Experience Manager to oversee the Front Office operations and enhance guest experiences. You will lead daily operations, manage team development, and implement programs to elevate guest journeys. Ideal candidates will have 2-4 years of leadership experience and strong communication skills. This role offers competitive wages, health benefits, and professional development opportunities.

Benefits

Competitive wages

Health & Dental Benefits

RRSP Matching Program

Growth and professional development opportunities

Qualifications

• 2–4 years of Front Office leadership or Guest Services management experience.
• Ability to train, motivate, and inspire teams.
• Strong local knowledge or willingness to develop community expertise.

Responsibilities

• Oversee daily Front Office operations including guest services and lobby flow.
• Lead guest experience programs and manage staff scheduling.
• Build and maintain local partnerships that enhance the guest experience.

Skills

Strong communication skills

Detail-oriented

Conflict-resolution skills

Community-minded attitude

Tools

Webrez Pro

Job description

A leading hospitality group in Summerside seeks a Guest Experience Manager to oversee the Front Office operations and enhance guest experiences. You will lead daily operations, manage team development, and implement programs to elevate guest journeys. Ideal candidates will have 2-4 years of leadership experience and strong communication skills. This role offers competitive wages, health benefits, and professional development opportunities.