Guest Experience Lead - Luxury Retail Team

Tiffany & Co.; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading luxury retailer in Quebec is seeking a Team Manager to support store operations and elevate the customer experience. The ideal candidate will lead the sales team, exceed commercial targets, and build strong client relationships. The position requires fluency in French and English and a minimum of three years in retail management. This role offers an opportunity to inspire and develop talent while driving sales excellence in a prestigious environment.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience.
• Proven track record in sales generation and managing commercial results.
• Ability to develop new opportunities and maintain client relationships.

Responsibilities

• Support the Director in leading and developing the sales team.
• Manage and motivate the team to achieve store commercial targets.
• Optimize hospitality and store amenities for client experience.

Skills

Bilingual in French and English

Sales generation

Client relationship management

Coaching and mentoring

Flexibility in working hours

Proficiency in Microsoft Office

Education

College/university degree

Tools

Point of Sales (POS) system

Job description

A leading luxury retailer in Quebec is seeking a Team Manager to support store operations and elevate the customer experience. The ideal candidate will lead the sales team, exceed commercial targets, and build strong client relationships. The position requires fluency in French and English and a minimum of three years in retail management. This role offers an opportunity to inspire and develop talent while driving sales excellence in a prestigious environment.