Guest Experience Host – Events, Rewards & Tours

CB Canada; Nanaimo; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading gaming corporation in Nanaimo is seeking a Guest Services representative. The role involves providing outstanding customer service, greeting guests, and maintaining high service standards. The ideal candidate has a High School Diploma and at least one year of customer service experience, ideally in gaming. This position offers a dynamic work environment with a commitment to diversity and inclusion.

Qualifications

• Minimum one year of experience in customer service; gaming experience is an asset.
• Ability to obtain a Gaming License.
• Serving it Right Certificate.

Responsibilities

• Answers guest services switchboard and informs or redirects calls.
• Greets guests and provides information on the facility and promotions.
• Maintains waiting lists for table games and Poker Room.

Skills

Customer service

Effective communication

Problem-solving

Education

High School Diploma

Job description

A leading gaming corporation in Nanaimo is seeking a Guest Services representative. The role involves providing outstanding customer service, greeting guests, and maintaining high service standards. The ideal candidate has a High School Diploma and at least one year of customer service experience, ideally in gaming. This position offers a dynamic work environment with a commitment to diversity and inclusion.