Guest Experience Host — Casual F&B

Gateway Casinos and Entertainment Limited; Rama; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading gaming and entertainment company in Ontario seeks a customer-oriented Outlet Greeter to ensure unique dining experiences for guests. Responsibilities include maintaining professionalism, providing superior customer service, and assisting with guest flow in the restaurant. Ideal candidates have customer service experience and excellent communication skills. This role offers competitive wages and opportunities for growth in a fun, supportive environment.

Benefits

Opportunity for growth and development

Accumulation of paid time off

Excellent health and dental plan options

Pension plan benefits

Qualifications

• Preferred previous customer service experience in a fast-paced environment.
• Ability to present an outgoing and confident attitude.
• Reliable and dependable work ethic.
• Ability to carry out duties including lifting of dishware up to 44 lbs.
• Must be able to stand for prolonged periods.

Responsibilities

• Maintain a professional appearance according to grooming policy.
• Provide superior customer service.
• Directly address guest complaints.
• Seat guests and control flow in the restaurant.
• Assist in maintaining cleanliness of lobby areas.

Skills

Customer service experience

Outgoing and personable attitude

Excellent time management skills

English communication skills

Ability to multi-task

Smart Serve certification

Knowledge of restaurant operations

French language skills

Job description

A leading gaming and entertainment company in Ontario seeks a customer-oriented Outlet Greeter to ensure unique dining experiences for guests. Responsibilities include maintaining professionalism, providing superior customer service, and assisting with guest flow in the restaurant. Ideal candidates have customer service experience and excellent communication skills. This role offers competitive wages and opportunities for growth in a fun, supportive environment.