Guest Experience Concierge & Front Desk Ambassador

The Crescent Hotels Group; Stratford; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Benefits for you and family

RRSP matching

Flexible scheduling

Dining discount 50%

Discounts Crescent properties

Job summary

The Queen's Cue, a Crescent Hotels & Resorts property in Stratford, is seeking warm, engaging Chamberlains – Guest Service Ambassadors to join our Front Office team. You will be the welcoming face, connecting guests to the hotel, the city, and memorable experiences.

You’ll greet, assist with check-ins, manage reservations and payments, and share Stratford recommendations while coordinating requests and supporting the wider team to ensure smooth stays.

Qualifications

• Hospitality, front desk or customer service experience is an asset.
• Exceptional communication and interpersonal skills to engage guests.
• Warm, approachable personality and genuine desire to create memorable guest experiences.
• Ability to handle multiple priorities with attention to detail.
• Comfortable using hotel technology and reservation/payments systems.

Responsibilities

• Welcome and check in guests, manage reservations and payments.
• Provide recommendations about Stratford and local experiences.
• Coordinate special requests and assist with front office tasks.
• Collaborate with housekeeping, F&B and other hotel departments for smooth stays.
• Maintain professional and courteous guest interactions throughout the stay.

Skills

Hospitality experience

Customer service

Communication skills

Teamwork

Problem-solving

Job description

The Queen's Cue, a Crescent Hotels & Resorts property in Stratford, is seeking warm, engaging Chamberlains – Guest Service Ambassadors to join our Front Office team. You will be the welcoming face, connecting guests to the hotel, the city, and memorable experiences.

You’ll greet, assist with check-ins, manage reservations and payments, and share Stratford recommendations while coordinating requests and supporting the wider team to ensure smooth stays.