Guest Experience Ambassador

Compass Group Canada; Montreal; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading foodservice company in Montreal is seeking a Guest Experience Ambassador to create a welcoming atmosphere for clients and staff. The role involves providing top-notch customer support, greeting visitors, and managing logistics for VIP guests. The ideal candidate will possess a hospitality degree or equivalent experience, along with strong communication skills and the ability to multitask. This part-time position offers a starting hourly rate of $18 working Monday to Friday from 7 am to 11 am.

Qualifications

• Preferred degree in hospitality or relevant experience.
• 2-3 years in front of house operations at a corporate office.
• Ability to set priorities and meet deadlines.

Responsibilities

• Provide high-level customer support.
• Greet and escort VIP guests.
• Maintain building visitor list and manage access badges.
• Conduct opening and closing walkthroughs.

Skills

Written communication skills

Verbal communication skills

Analytical mindset

Team player

Basic computer skills

Education

Hospitality degree or experience in luxury hospitality

Tools

Office technology/equipment

Job description

Working Title: Guest Experience Ambassador
Employment Status: Part-Time
Starting Hourly Rate: $18.00 per hour
Address: 1 Place Ville-Marie
New Hire Schedule: Part-Time, Mon - Fri 7am - 11am

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.

Job Summary

The Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives and staff members at all times.

Now, if you were to come on board as our Guest Experience Ambassador, we’d ask you to do the following for us:

• Provide high-level internal and external customer support
• Greet employees and visitors, escort all VIP guests
• Ensure daily optimal workspace occupancy
• Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
• Handle daily signage requirements for guest wayfinding
• Maintain building visitor list by managing the access badge process
• Weekly and daily communication with Experience Team
• Operate telecommunication systems and manage incoming calls
• Restock supplies daily throughout the reception and storage room
• Provide general travel support
• Work closely with facilities, local technology, and other workplace departments
• Carry out instructions for security, fire, health and safety guidelines
• Interface with vendors
• Conduct opening and closing walkthroughs when business requires
• Full understanding of security procedures

Qualifications

Think you have what it takes to be our Guest Experience Ambassador? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Hospitality degree or experience in a luxury hospitality environment is preferred.
• Two to three years’ experience in front of house operations at a corporate office.
• Solid written and verbal communication skills, analytically inclined and a team player
• Ability to set priorities, manage multiple tasks and meet frequent deadlines
• Strong business acumen & professionalism
• Excellent listening and oral communication skills.
• Basic computer skills and knowledge of office technology / equipment.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.