Guest Attendant/UCP (Night Shift)

Mistral Group of Companies; Brighton; On-site; CAD 23,866 - 33,992; Full time

Job summary

Mistral Group of Companies is looking for a Guest Attendant at Brighton Retirement Living in Canada, Northumberland County. This permanent, full-time role emphasizes providing a warm and supportive environment for residents. Responsibilities include assisting with personal care, and ensuring safety while promoting a friendly atmosphere.

Qualifications include a secondary school diploma and preferably PSW certification. The position offers a competitive wage of $21.00/hour plus a premium.

Qualifications

• Secondary school diploma or equivalent required.
• Personal Support Worker (PSW) certification preferred.
• One to two years of experience in healthcare or hospitality.

Responsibilities

• Provide supportive environment for residents and families.
• Assist with personal care such as bathing and dressing.
• Respond promptly to resident inquiries and concerns.
• Monitor safety in common areas and report issues.

Skills

Understanding needs of seniors

Strong written and verbal communication

Interpersonal skills

Organizational skills

Time management

Education

Secondary school diploma or equivalent

Personal Support Worker (PSW) certification

Tools

Point of Care (PCC) documentation

Job description

Division: Brighton Retirement Living

Reports to: Health and Wellness Manager

Location: 291 Main St., Brighton

Status: Permanent, Full-Time

Salary/Wage: $21.00/hour + $0.50 cent premium

Hours of Work: 37.5 hours/week

Vacancy: Vacant

Application Deadline: June 17, 2026

Submit to: Apply on BambooHR

Reporting to the Health and Wellness Manager, the Guest Attendant is responsible for providing a warm, welcoming, and supportive environment for residents, families, and visitors within Brighton Retirement Living. This role focuses on hospitality, customer service, and safety, ensuring residents feel respected, comfortable, and well cared for while maintaining the community’s standards of service and professionalism.

Duties and Responsibilities

Resident and Guest Services

• Greet residents, visitors, and prospective guests in a friendly, professional manner.
• Assist with personal care which includes bathing and dressing assistance.
• Assist residents with daily non‑medical needs and requests.
• Respond promptly to guest inquiries, concerns, and service requests.

Hospitality and Community Support

• Escort residents to/from the dining room, support residents through dining service as required, serve meals and tidy dining room alongside dietary staff.
• Escort residents to/from lifestyle activities, encouraging them to join and participate.
• Lead lifestyle programs on the assisted living floor as scheduled and supported by the Lifestyles Manager.
• Maintain common areas to ensure cleanliness, comfort, and safety.
• Complete daily tidy of resident’s suites which includes (but is not limited to) bedmaking, garbage collection, removal of soiled dishes, infection control practices, etc.
• Light housekeeping is required as scheduled in job routines.
• Laundry tasks for resident’s personal items are assigned in job routines.
• Promote a positive and respectful community atmosphere.

Safety and Security

• Monitor entrances and common areas to ensure resident safety.
• Report incidents, maintenance issues, or safety concerns promptly.
• Follow emergency procedures and community policies.
• Works in a safe manner and ensures department operations are carried out in a safe manner in accordance with the Occupational Health and Safety Act, associated regulations, Legacy Living policies, procedures, and other associated legislation.

Administrative and Communication Duties

• Communicate effectively with team members and supervisors.
• Document daily tasks, concerns or observations related to resident wellbeing in a timely manner using platform as provided, e.g., Point of Care – PCC.
• Review documentation from last worked shift to ensure awareness of any resident or departmental changes.
• Attend mandatory meetings and education sessions.
• Read and sign any meeting minutes that were missed due to not being mandatory or inability to attend.

Core Values and Expectations

• Adhere to our company’s values: We promote autonomy, communication, community and accountability.
• Treat all residents with dignity, respect, and empathy.
• Maintain confidentiality and professionalism at all times.
• Represent the Brighton Retirement Living positively to residents, families, visitors and fellow employees.

Other

• Works in a safe manner and ensures department operations are carried out in a safe manner in accordance with the Occupational Health and Safety Act, associated regulations, Legacy Living’s policies, procedures, and other associated legislation.
• Other related duties, as assigned.

Qualifications

Education

• Secondary school diploma or equivalent.
• Personal Support Worker (PSW) certification is preferred.

License, Registration, Training and Clearances

• Valid and unrestricted Class “G” driver’s licence with access to reliable transportation.
• Police Record Check (per RHA), including Vulnerable Sector Check.
• Immunization(s) and tuberculosis (TB) testing, per Brighton Retirement Living’s policy.

Experience

• One (1) to two (2) years of work experience in healthcare and/or hospitality.
• Previous work experience in a retirement or long‑term care environment is preferred.

Knowledge, Skills and Abilities

• Demonstrated understanding of and empathy for the needs of seniors.
• Strong written and verbal communication skills.
• Working knowledge of the health and wellness process.
• Ability to work effectively both independently and in a team environment.
• Strong interpersonal skills, including the ability to develop and maintain positive relationships with residents, families, staff and volunteers.
• Demonstrated organizational and time management skills.

A combination of education, training and experience may be considered.

Equal Employment Opportunity Statement

Consistent with our core values, Legacy Living is an equal opportunity employer committed to providing an inclusive, barrier‑free recruitment and selection experience, and work environment. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process up to the point of undue hardship. If you require accommodations, please contact Human Resources ([e-mail]) to make appropriate arrangements.