Growth Operations Coordinator - Remote & Flexible Hours

Konrad; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A growing digital education company in Toronto is looking for a Coordinator, Growth Operations to manage inbound customer interactions across various platforms. The ideal candidate holds a Bachelor’s degree and has 1-2 years of experience in customer success. This role emphasizes teamwork and creative problem-solving to enhance customer experience and fulfill objectives effectively. Comprehensive health benefits and flexible working hours are offered.

Benefits

Mentorship Programs

Comprehensive Health & Wellness Benefits

Retirement Planning

Parental Leave Program

Flexible Working Hours

Work from Home Flexibility

Service Recognition Programs

Socials, Outings & Retreats

Culture of Learning & Development

Qualifications

• 1-2 years of work experience in customer success or related industry.
• Willingness to learn and coachable attitude.
• Ability to juggle multiple projects and work independently.

Responsibilities

• Maintain responsibility for all inbound customer interactions.
• Triage requests to the appropriate teams.
• Address and solution unique scenarios in a timely manner.
• Work closely with the growth team to meet objectives.
• Provide feedback for process improvement.
• Document and build playbooks for team development.

Skills

Customer success experience

Ability to thrive in a team environment

Creative problem-solving

Proficiency with new software

Education

Bachelor’s degree

Job description

A growing digital education company in Toronto is looking for a Coordinator, Growth Operations to manage inbound customer interactions across various platforms. The ideal candidate holds a Bachelor’s degree and has 1-2 years of experience in customer success. This role emphasizes teamwork and creative problem-solving to enhance customer experience and fulfill objectives effectively. Comprehensive health benefits and flexible working hours are offered.