Groups Coordinator

Cabot Link at Inverness Limited Partnership; Cheticamp; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Golf green fees $10

Complimentary golf rounds

Daily hot lunch (seasonal)

Friends & Family golf & lodging rates

Retail & restaurant discounts

Employee Assistance Program

Subsidized team housing

Healthcare benefits

Job summary

Cabot Link at Inverness Limited Partnership is seeking a Groups Coordinator to deliver world-class hospitality for guest groups of 8 or more at Cabot Cape Breton. You will be the primary contact from initial inquiry through to bookings for golf, dining and rooms, and assist with check-in/check-out to ensure seamless experiences.

Ideal candidates bring at least 2 years in Hospitality, a hospitality management degree is an asset, and you thrive under pressure with strong organizational and

Qualifications

• Minimum 2 years’ experience in Hospitality / Guest Services.
• Degree or Diploma in Hotel/Hospitality Management is an asset.
• Dynamic, enthusiastic leader who thrives under pressure.

Responsibilities

• Primary contact for resort guest groups (8+).
• Coordinate bookings for golf, dining and rooms from inquiry to confirmation.
• Assist with check-in/check-out and ensure guest needs are met.

Skills

Team Collaboration

Event Planning

Customer Interaction

Problem-Solving

Networking

Education

Degree or Diploma in Hotel/Hospitality Management

Job description

Reports to: Director, GroupSales & Experience

Job Type: O n-Site; Full Time, Year-Round

About Cabot Cape Breton

Located along thecoast of Cape Breton, Nova Scotia and nestled between the Atlantic Ocean andthe picturesque town of Inverness, Cabot Cape Breton is an unrivalleddestination offering one of the best resort experiences in Canada. Featuring 46spectacular holes—including Cabot Links and Cabot Cliffs, two 18-hole layoutsranked among the world’s top 100 courses, and The Nest, an 11-hole par-3course—Cabot Cape Breton offers a rare chance to experience golf as it wasmeant to be played: on firm, sandy turf, with the ocean breeze shaping everyshot. With award-winning accommodations at Cabot Links Lodge, upscale GolfVillas, luxury homes, and exquisite dining options, Cabot Cape Breton isintended to excite and inspire at every turn.

We are seeking outpurpose driven and passionate people who embrace Cabot’s values. Our #cabotcrewbrings their unique spirit and individual character and shows up with all theirheart to create a warm welcome to a magical place where remarkable memories aremade.

If you join ourteam, you will live our values:

Confidence, Authenticity, Humility, Warmth

Position Overview

As Groups Coordinator, you share a passion for service excellence andinfuse enthusiasm into everything you do.You will be the primary point of contact for resort guest groups (8 ormore). From initial inquiries to formalizing bookings for golf, dining androoms, to assisting whit orchestrating and expediting the check-in/check-outprocess and assuring that our guests needs are met and their expectationsexceeded through the delivery of a unique, world-class luxury experience.

You will thrive in this role ifyou enjoy:

• Team Collaboration : Working well with various departments (catering,housekeeping, activities) to ensure smooth operations.
• Event Planning : Theylove organizing and coordinating events, from corporate retreats to weddings,ensuring everything runs smoothly.
• Customer Interaction :Building relationships with clients and understanding their needs can be veryrewarding.
• Problem-Solving : Theyoften enjoy the challenge of addressing unexpected issues and finding creativesolutions.
• Networking : They often enjoy connecting with vendors, clients, and otherprofessionals in the hospitality industry.

Preferredqualifications and skills:

• - Minimum 2 years’ experience in Hospitality / GuestServices
• - Degree or Diploma in Hotel/Hospitality Managementor related discipline an asset
• - Dynamic, enthusiastic, and innovative leader whothrives under pressure
• - Skilled in service recovery, consistent guestfollow up and follow through
• - Proven time management skills with a strength formultitasking
• - Organized, self-motivated, and goal oriented
• - Highest level of attention to detail as it relatesto daily tasks
• - A thorough understanding of the structure of thetourism and travel industry
• - Knowledge of Cabot / Inverness / Cape Breton anasset

Requirements of the role youshould be aware of:

- Based on the nature of our business andthe service we provide to our guests, to work with us, you must consent to acriminal background check as a condition of employment and an additionalcriminal background check every two years.

- As a seasonal resort business, you cananticipate a schedule that will involve day, evening, night, and weekend work.

- Based on the nature of this position, youwould experience long periods of guest interactions. - There may be interactions with patrons who are impaired. - There are periods of time where you arestanding, waiting for guests to arrive. - Ability to spend long hours movingaround, walking, sitting, standing, kneeling, reaching, or sweeping - To ensure guestsatisfaction, high-pressure decision-making can happen on occasion. - Work outdoors for several hours invarying environmental conditions such as heat, cold, rain, snow, and wind. - There is asedentary part to this role that involves sitting for long periods withcomputer work.

• - Accessto learning & training opportunities to build your career.
• - $ 10 green fees
• - Complimentary Family Golf Round
• - Complimentarydaily hot lunch (in-season)
• - Friends and Family Rates for Golf and Lodging
• - Discounts in our Retail Shops &Restaurants
• - Access to our Employee Assistance Program
• - Subsidized Team Housing, based onavailability.
• - Healthcare benefits for permanent andreturning seasonal team members.