Group New Business Contract Representative

RBC; Mississauga; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution is seeking a Group New Business Contract Representative to support Group Benefits Solutions. Responsibilities include creating contracts, managing high volume workloads, and ensuring regulatory compliance. Ideal candidates will have proficiency in Microsoft Word and Excel, strong communication skills, and experience in a fast-paced environment. This full-time position based in Mississauga offers competitive pay and a robust rewards program supporting work-life balance.

Benefits

Flexible benefits

Work/life balance

Career development programs

Investment and retirement savings plans

Competitive pay

Sophisticated software tools

Qualifications

• Must have strong skills in Microsoft Office Suite, particularly Word and Excel.
• Experience in fast-paced customer service roles is essential.
• Excellent written and verbal communication skills are required.
• Time management and organizational skills are crucial.
• Ability to work with French documents is needed.
• Must be adaptable to process changes.
• Ability to effectively manage multiple tasks across various systems.

Responsibilities

• Create and manage Group Policy Contracts and Employee Booklets.
• Collaborate with internal partners to meet service level agreements.
• Manage workload efficiently under high volume conditions.
• Ensure compliance with regulatory and internal requirements.
• Support the team with additional tasks as needed.

Skills

Highly proficient in Microsoft Word and Excel

Experience in a high volume/high intensity customer service environment

Excellent communication skills (written and verbal)

Excellent time management and organizational skills

Ability to work with French documents

Adaptability to changes in processes and procedures

Ability to manage multiple tasks on multiple systems effectively

Education

Post-secondary education (i.e. community college, university preferred)

Tools

Hot Docs

GBS Vantage

GBS Workflow

Job description

Job Description

What is the opportunity?

As a Group New Business Contract Representative, you will be accountable for supporting the Group Benefits Solutions strategy, by creating and maintaining Group Contracts for our clients. We are looking for a dynamic individual who will help drive results to achieve high levels of client satisfaction that contribute positively to persistency and reputation in the Group Insurance market place.

What will you do?

• Create new Group Policy Contracts and Employee Booklets, plus generate any Amendments or Extra Contractual Letters required
• Input plan design details into the GBS Vantage system
• Collaborate with internal partners and team members to ensure work is completed within SLAs
• Manage high volumes and be able to prioritize and reprioritize assigned tasks
• Ensure compliance with audit, regulatory and internal compliance requirements
• Support the Group New Business Ops team with any other associated tasks, as required

What will you need to succeed?

Must have

• Highly proficient in Microsoft Word and Excel
• Experience in a high volume/high intensity customer service environment
• Excellent communication skills (written and verbal)
• Excellent time management and organizational skills with ability to multi-task
• Ability to work with French documents
• Adaptability to changes in processes and procedures
• Ability to manage multiple tasks on multiple systems effectively and efficiently

Nice to have

• Bilingual in French and English written
• Post-secondary education (i.e. community college, university preferred)
• Group insurance knowledge
• Any experience with Hot Docs, GBS Vantage or GBS Workflow

What’s in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your business and career
• Flexible work/life balance options
• Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

• Insurance
• Insurance Policies
• Office Administration
• Problem Resolution
• Writing in French

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-09

Application Deadline: 2025-12-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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