Grocery Utility Clerk (North Hill)

Calgary Co-op; Calgary; On-site; CAD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive wages

Extended health benefits

Paid vacations

Employee discount (5% cashback)

Job summary

Calgary Co-op is seeking a Grocery Utility Clerk to deliver friendly customer service while maintaining a safe, clean, and well-stocked retail space. You will stock shelves, build displays, manage inventory, and support ordering and receiving processes in a busy department.

The role emphasizes accuracy, safety compliance, and teamwork in a cooperative environment, with opportunities for growth and full- and part-time hours.

Qualifications

• Grade 9 or acceptable combination of education and experience.
• Related retail experience, including the provision of customer service.

Responsibilities

• Provides customer service and maintains positive customer relations through the proper handling of customer questions, comments, requests and complaints.
• Performs grocery utility functions including stocking, building displays and facing in an organized manner.
• Handles merchandise ensuring quality, minimizing damages and markdowns.
• Performs cleanup duties to keep the department neat and organized.
• Follows Occupational Health & Safety, Food Safety and Environmental regulations and policies.
• Maintains and reports on equipment care and repairs.
• Responsible for ordering merchandise and supplies.
• Receives invoices, returns, transfers and storage of products.
• Assists in inventory and may support other departments.
• Trains others to perform Grocery Utility Clerk tasks.

Skills

Fluent English

Retail experience

Customer service

Merchandising

Education

Grade 9 or acceptable combination of education and experience

Job description

Job Description

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

The Grocery Utility Clerk is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards. The Grocery Clerk position reports directly to the Grocery Supervisor/Grocery Manager, and the main responsibilities include:

• Provides customer service and maintains positive customer relations through the proper handling of customer questions, comments, requests and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.


• Performs all aspects of the Grocery Utility functions including but not limited to stocking, building displays and facing an efficient and organized manner. Ensures display presentation and stock levels are maintained in all areas including but not limited to dairy, freezer, grocery and warehouse.


• Handles merchandise ensuring quality, minimizing damages and markdowns. Provides substitutions and ensures price integrity including price changes.


• Performs general cleanup duties such as cleaning spills and display fixtures to ensure neat and organized department. Responsible for keeping the sales floor and back stock area clean from cardboard and debris, as well as disposal of garbage.


• Performs duties following established Occupational Health & Safety, Food Safety, and Environmental regulations and policies to ensure the health and safety of all staff and customers.


• Ensures the proper care, use and maintenance of equipment and tools. Reports repair requirements to the Grocery Supervisor, Manager or Duty Manager.


• Responsible for all aspects of ordering merchandise and supplies.


• Responsible for all aspects of receiving including reviewing / verifying invoices, returns, transfers, claims and proper storage of products.


• Assists in organising and conducting inventory.


• Assumes additional related responsibilities including assisting in other departments as required and training others to do the Grocery Utility Clerk job

What skills and abilities will you need to be considered?

• Grade 9 or acceptable combination of education and experience


• Related retail experience, including the provision of customer service

What skills and abilities will set you apart from others?

• Must be fluent in English


• Receiving and product knowledge / experience


• Knowledge of ordering merchandise and supplies and related procedures

Benefits & Perks

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.

About Calgary Co-op

Calgary Co-op has been proudly serving the community since 1956, when it opened its first store with local farmers and ranchers to provide fresh, farm-to-table foods. Headquartered in Calgary and owned by over 456,000 members, it’s one of North America’s largest retail co-operatives, with 3,530 employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We also own Community Natural Foods, Willow Park Wines & Spirits and Beacon Pharmacy. Committed to sourcing locally whenever possible, from Calgary, Alberta, and Western Canada, the organization helps connect consumers with the producers behind their food. Calgary Co-op continues to expand its local offerings while focusing on quality and community support, earning recognition by the Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.