Grocery Team Leader (Department Manager)

Whole Foods Market IP. L.P.; West Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

A retail grocery company in Metro Vancouver is seeking a leader for its Grocery team. This role is responsible for daily operations including profitability, expense control, and team management. The ideal candidate has 24+ months of retail experience with a strong emphasis on customer service and team collaboration. Responsibilities include hiring, training, project oversight, and maintaining product standards. Candidates should possess excellent leadership and decision-making skills and a commitment to food safety.

Qualifications

• 24+ months retail experience, including 12+ months of team leadership experience.

Responsibilities

• Hold ATLs, supervisors and team members accountable for delivering outstanding customer service.
• Build a positive work environment of outstanding teamwork, mutual respect and exceptional morale.
• Make hiring and separation decisions.
• Monitor and achieve sales, purchasing, and labor targets.
• Maintain proper product assortment, merchandising, and inventory control.
• Establish and maintain collaborative and productive relationships with department leaders and vendors.
• Stay informed of competitors and industry trends.
• Set and achieve the highest standards of retail execution.
• Foster a positive environment of teamwork and morale.
• Maintain awareness of customer flows and needs, directing team members as necessary.
• Select, train, develop, mentor, motivate, and counsel team members.
• Provide timely, thorough, and thoughtful performance evaluations.
• Consistently communicate and model WFM vision and goals.

Skills

Exceptional knowledge of competitors and industry trends

Advanced knowledge of products, buying, pricing, merchandising, and inventory management

Food safety certification or commitment to obtain certification within 6 months

Excellent interpersonal, motivational, team-building, and customer-relationship skills

Ability to teach others positively and constructively

Strong product knowledge

Expertise in regulatory and safety policies and procedures

Proficient mathematical skills for financial performance analysis and inventory management

Strong decision-making, leadership, prioritization, and delegation abilities

Proficiency with email, Microsoft Office, and related applications

Job description

Provides overall leadership to the Grocery team. Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Accountable for team member hiring, development, corrective actions and separations. All Whole Foods Market retail jobs require ensuring a positive company image through courteous, friendly, and efficient service to customers and team members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures and support WFM core values and goals.

Job Responsibilities

• Hold ATLs, supervisors and team members accountable for delivering outstanding customer service.
• Build a positive work environment of outstanding teamwork, mutual respect and exceptional morale.
• Make hiring and separation decisions.
• Monitor and achieve sales, purchasing, and labor targets.
• Maintain proper product assortment, merchandising, and inventory control.
• Establish and maintain collaborative and productive relationships with department leaders and vendors.
• Stay informed of competitors and industry trends.
• Set and achieve the highest standards of retail execution.
• Foster a positive environment of teamwork and morale.
• Maintain awareness of customer flows and needs, directing team members as necessary to satisfy and delight customers.
• Select, train, develop, mentor, motivate, and counsel team members to sustain a high‑performance team and minimize turnover.
• Provide timely, thorough, and thoughtful performance evaluations.
• Consistently communicate and model WFM vision and goals.

Job Skills

• Maintain exceptional knowledge of competitors and industry trends.
• Advanced knowledge of products, buying, pricing, merchandising, and inventory management.
• Food safety certification or commitment to obtain certification within 6 months.
• Excellent interpersonal, motivational, team‑building, and customer‑relationship skills.
• Ability to teach others positively and constructively.
• Strong product knowledge.
• Expertise in regulatory and safety policies and procedures.
• Proficient mathematical skills for financial performance analysis and inventory management.
• Strong decision‑making, leadership, prioritization, and delegation abilities.
• Proficiency with email, Microsoft Office, and related applications.

Experience

• 24+ months retail experience, including 12+ months of team leadership experience.

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds.
• Stand/walk 6–8 hours during an 8‑hour work day.
• Use fine manipulation, pushing and pulling motions.
• Perform bending, twisting, squatting and reaching motions.
• Exposure to FDA‑approved cleaning chemicals.
• Work in temperatures from below 32°F to above 90°F.
• Work in a wet and cold environment.
• Work flexible schedule including nights, weekends, and holidays as needed.
• Use tools and equipment such as box cutters, electric pallet jacks, and other heavy machinery.

Whole Foods Market is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status protected by law.

If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.