Grocery Manager

Calgary Co-op; Calgary; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive wages

Pension plan

Paid vacation

Employee discounts

Recognition program

Social committee events

Employee assistance plan

Job summary

Calgary Co-op is seeking a Grocery Manager to oversee the Grocery department, including scheduling, budgeting, and staff leadership. The role focuses on improving customer service, program execution, and store profitability in a dynamic retail environment.

You will supervise operations with a focus on safety, training, and meeting financial targets while maintaining company policies and high service standards across multiple locations.

Qualifications

• Grade 12 Education; Three years' retail supervisory experience.
• Two years' retail management experience desirable.
• Business-related education preferred.
• Experience analyzing financial results preferred.

Responsibilities

• Provide leadership to Grocery, GM and HBC teams to meet company expectations.
• Lead according to policies, procedures, merchandising standards and overall expectations.
• Provide feedback with recommendations for improving operations and develop action plans to achieve business plan.
• Drive financial results and store budget objectives in sales, margins and expenses.
• Ensure OH&S compliance and safety policies are followed by all staff.
• Oversee hiring, training, performance management, and discipline within the team.

Skills

Retail leadership

Budgeting

OH&S compliance

Staff coaching

Customer service

Merchandising standards

Education

Grade 12 education

Business-related education

Tools

POS systems

Inventory management software

Job description

Job Description

Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America. We have locations in Calgary, Airdrie, Cochrane, High River, Okotoks and Strathmore, that include: food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores. We also own and operate Community Natural Foods and Beacon Pharmacy. With over 456,000 members, 3530 employees, assets of $757 million and annual sales of $1.3 billion, Calgary Co-op is committed to delivering an exceptional customer experience through inspired team members. We are proud recipient of Canadian Grocer's 2024 Impact Awards for our commitment to sustainability & supporting employees.

OPPORTUNITY

Calgary Co-op is seeking a Grocery Manager to become a member of our co-operative team. Reporting to the Centre Manager, the successful candidate will be responsible for the overall operations of the Grocery department to improve customer service, program execution and company profitability, including but not limited to the following: scheduling, appraisals, budgeting and attainment of financial results. Along with the overall management of image, standards, implementation and adherence to company programs, policies and procedures, and other human resources related activities.

Responsibilities

• Provide leadership to employees in the Grocery, GM and HBC to ensure these areas are being operated to company expectations.
• Provide leadership and direction in accordance with company policies, procedures, programs, merchandising standards and overall expectations.
• Provide feedback to Centre Manager regarding recommendations for continued improvement of operations. Develop and administer action plans to achieve desired results of business plan.
• Provide leadership and direction in the development and achievement of financial results and store budget objectives in the area of sales, margins, expenses, profits, and EHP.
• Maintain confidentiality regarding pricing, financial and marketing strategies and Human Resources related information.
• Make certain the store adheres to government regulations in the area of labeling, sanitation and food safety.
• Provide leadership in the areas of employee relations, hiring, training, development, performance management, discipline, recognition, termination, security, union contract compliance, administration of policy and procedures and WCB claims.
• Maintain customer service standards by tracking, monitoring and follow-up of customer comments and complaints in a timely efficient manner.
• Liaison within the community as a public relations representative fir the company.
• Coach, mentor and develop Team Members, including overseeing onboarding and providing career development planning and opportunities.
• Coordinate yearly performance work plans.
• Perform or assist with the year end performance reviews and development action plans.
• Provide leadership in the areas of Occupational Health and Safety (OH&S) including participate in OH&S activities, ensuring employees are knowledgeable about and comply with OH&S policies, procedures and legislation, assist in identifying unhealthy, unsafe situations and ensure corrective action is taken.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS (includes Education)

• Grade 12 Education.
• Three years' retail supervisory experience, with a proven track record

Desirable Qualifications

• Two years' retail management experience
• Business-related education
• Experience managing business initiatives including analysis of financial results

Benefits & Perks

Working at Calgary Co-op provides opportunities for increasing levels of responsibility, personal growth and challenge and the experience of working for a company that is proud of the communities it serves. We offer competitive wages, an industry leading pension plan, paid vacation, employee discounts , a recognition program, social committee events, and employee and family assistance plan, and more.

We thank all applicants for their interest; however only those applicants considered for an interview will be contacted.