Graduate Customer Success Manager — Global Remote

Canonical; Trois-Rivières; Remote; CAD 80,000 - 100,000; Full time

Job summary

A pioneering tech firm is looking for a Customer Success Manager in Canada to enhance customer engagement and satisfaction with their diverse tech offerings. This role focuses on supporting customers through onboarding, problem resolution, and fostering relationships. Ideal candidates will possess customer-facing experience and a passion for technology, particularly Ubuntu. The company promotes a remote work culture and offers professional development budgets as well as recognition rewards.

Benefits

Twice-yearly team sprints in person

USD 2,000 personal learning and development budget

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Travel opportunities

Priority Pass for travel upgrades

Qualifications

• Experience in customer-facing roles.
• Ability to help others effectively.
• Strong interest in technology, particularly Ubuntu.

Responsibilities

• Support customers by resolving ticket requests.
• Enrich documentation on problem solving and onboarding.
• Drive campaigns targeting customers through digital channels.
• Identify high potential and high risk customers.
• Onboard new customers to products and support processes.
• Collaborate with Sales and Support on engagement plans.
• Engage with customers to identify risks.
• Collect and format customer feedback for product teams.

Skills

Customer-facing experience

Empathy and support drive

Passion for technology

Excellent presentation skills

Strong organizational skills

Team player

Job description

A pioneering tech firm is looking for a Customer Success Manager in Canada to enhance customer engagement and satisfaction with their diverse tech offerings. This role focuses on supporting customers through onboarding, problem resolution, and fostering relationships. Ideal candidates will possess customer-facing experience and a passion for technology, particularly Ubuntu. The company promotes a remote work culture and offers professional development budgets as well as recognition rewards.