Graduate Customer Success Manager — Global Remote

Canonical; Regina; Remote; CAD 80,000 - 100,000; Full time

Job summary

A pioneering tech firm is seeking a Customer Success Manager to enhance customer experiences with their products. This remote role involves finding solutions for customer requests, onboarding new clients, and collaborating across teams to ensure success. Candidates should have customer-facing experience, strong organizational skills, and a passion for technology, particularly Ubuntu. The company offers a distributed work environment, travel opportunities, and a personal learning budget of USD 2,000 annually.

Benefits

Personal learning and development budget of USD 2,000

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations

Qualifications

• Experience in customer-facing roles is essential.
• A natural drive to help others and a passion for technology.
• Ability to structure and constantly update documentation.

Responsibilities

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem-solving and onboarding materials.
• Engage with customers to ensure risk identification.

Skills

Customer-facing experience

Excellent presentation skills

Strong organisational skills

Empathetic individual

Team player

Job description

A pioneering tech firm is seeking a Customer Success Manager to enhance customer experiences with their products. This remote role involves finding solutions for customer requests, onboarding new clients, and collaborating across teams to ensure success. Candidates should have customer-facing experience, strong organizational skills, and a passion for technology, particularly Ubuntu. The company offers a distributed work environment, travel opportunities, and a personal learning budget of USD 2,000 annually.