Graduate Customer Success Manager — Global Remote

Canonical; City of Moncton; Remote; CAD 98,000 - 127,000; Full time

Job summary

A leading open-source technology firm is seeking a Customer Success Manager to provide exceptional support to customers, facilitating their journey with the firm's products. This remote role requires customer-facing experience and a passion for technology. The selected candidate will engage with diverse clients, ensure onboarding success, and contribute to documentation and campaigns for optimal customer satisfaction.

Benefits

Distributed work environment

Personal learning and development budget

Annual compensation review

Recognition rewards

Employee Assistance Programme

Opportunity to travel for team meetings

Qualifications

• Experience interacting with customers and solving their issues.
• Ability to empathize and understand customer challenges.
• Knowledge of technology infrastructure, particularly Ubuntu.

Responsibilities

• Support customers by resolving ticket requests.
• Develop onboarding materials and documentation.
• Drive customer engagement campaigns.

Skills

Customer-facing experience

Empathy

Passion for technology and Ubuntu

Excellent presentation skills

Strong organisational skills

Team player

Job description

A leading open-source technology firm is seeking a Customer Success Manager to provide exceptional support to customers, facilitating their journey with the firm's products. This remote role requires customer-facing experience and a passion for technology. The selected candidate will engage with diverse clients, ensure onboarding success, and contribute to documentation and campaigns for optimal customer satisfaction.