Governance and Quality Assurance Lead, Middle Markets

Zurich 56 Company Ltd; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading insurance provider in Toronto is seeking a Governance & Quality Assurance Lead to ensure compliance and strengthen underwriting governance. This hybrid role requires a Bachelor's degree and 7+ years in risk management, with a focus on implementing governance frameworks and quality assurance processes. The candidate should possess excellent analytical and communication skills, and familiarity with insurance regulations. A competitive compensation package is offered, alongside a commitment to diversity and employee well-being.

Benefits

Comprehensive health and benefits plan

Minimum of four weeks of vacation

Access to training and development opportunities

Qualifications

• 7+ years of experience in risk management, underwriting, governance, or compliance.
• Strong knowledge of insurance regulatory requirements and internal controls.
• Proven track record of implementing governance frameworks and quality assurance.

Responsibilities

• Lead implementation of changes to underwriting processes.
• Ensure compliance with regulatory requirements.
• Support risk governance and reporting processes.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree in business, risk management, insurance, or related field

Tools

Microsoft Office

Risk analysis tools

Job description

The Opportunity

Are you passionate about ensuring governance excellence, underwriting discipline, and quality assurance across a leading insurance business? At Zurich Canada, we’re seeking a Governance & Quality Assurance Lead to champion compliance, strengthen frameworks, and drive a culture of accountability across our underwriting operations. This role will be situated within the Middle Market Commercial Insurance unit. This is a hybrid work opportunity.

What you will do

• Lead implementation of changes to underwriting processes and controls in response to laws, regulations, guidelines, and best practices.
• Ensure compliance with Zurich policies and applicable regulatory requirements.
• Support risk governance and reporting processes, including assurance coordination, internal controls, and risk committees.
• Develop and maintain governance frameworks, underwriting guidelines, and letters of authority to promote consistency and discipline geared towards the business unit’s needs.
• Champion fit‑for‑purpose documentation and authority standards that strengthen underwriting governance.
• Implement and oversee robust quality control processes across underwriting.
• Support Technical Underwriting Reviews (TURs) and monitor open action plans across audit, risk, compliance, and QA functions.
• Collaborate with various functions to identify and mitigate compliance risks.
• Conduct risk assessments and investigations to flag significant risk matters.
• Monitor adequacy of internal controls, ensuring risks are identified, quantified, and mitigated.
• Provide input to risk governance and reporting to ensure Zurich’s frameworks are consistently applied.
• Provide onboarding, training, and guidance to business units on governance and compliance.
• Reinforce underwriting discipline and excellence through tailored learning modules.
• Evaluate and refine current business unit specific processes to improve efficiency and effectiveness.
• Maintain feedback loops that adapt governance frameworks to evolving business needs.
• Serve as the liaison with Internal Controls and support remediation of control issues.
• Coordinate across functions including vendor management, procurement, finance, and assurance functions.
• Support business continuity and regulatory reporting processes.

What you bring to the table

Required

• Bachelor’s degree in business, risk management, insurance, or related field.
• 7+ years of experience in risk management, underwriting, governance, or compliance.
• Strong knowledge of insurance regulatory requirements, internal controls, and risk frameworks.
• Proven track record of implementing governance frameworks, quality assurance, and audit processes.
• Excellent analytical, problem‑solving, and communication skills.

Preferred

• Professional designations such as CIP, FCIP, CPCU, or equivalent.
• Familiarity with enterprise risk management, and regulatory reporting.
• Prior experience in Middle Market Commercial Insurance.
• Strong business planning, process improvement, and change management capabilities.
• Advanced proficiency in Microsoft Office and risk analysis tools.

Our Culture

At Zurich, we pride ourselves on a culture that celebrates Diversity, Inclusion, Equity, and Belonging (DIEB). We want you to bring your whole self to work, and we strive to reflect the communities in which we live and work.

We value your input and provide the tools you need to make an impact. We care about well‑being and offer a comprehensive health and benefits plan with coverage levels to suit your needs and a competitive total compensation package.

We give employees a minimum of four weeks of vacation per year, four personal days per year for personal reasons, and access to a range of training and development opportunities.

We are committed to continuous improvement and give back to our communities through our talent, time, and resources.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi‑line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid‑sized and large companies, including multinational corporations, for 100 years.

Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.

Zurich does not accept unsolicited resumes from search firms or employment agencies. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please click here. If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking here. Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. www.zurichcanada.com