Gold Concierge Supervisor & VIP Guest Experience Lead

AccorHotel; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality resort in Banff is seeking a Fairmont Gold Supervisor and VIP Concierge to enhance guest experiences. You will ensure exceptional service delivery in a luxury environment, manage guest inquiries, and oversee concierge operations. Ideal candidates should possess relevant supervisory or hotel experience and strong interpersonal skills. A commitment to service excellence is crucial in this full-time role.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program with discounts

Discounts on resort amenities

Qualifications

• Minimum 1 year previous front desk supervisory experience for Supervisor role.
• Minimum 2 years previous hotel experience in guest services for Concierge role.
• Clean driving record and Class 5 license required.

Responsibilities

• Provide excellence in guest service and act as liaison between hotel and guests.
• Assist VIP and high profile guests with preparations and arrangements.

Skills

Guest Service Excellence

Concierge Service Essentials

Attention to Detail

Microsoft Office Suite

Micros-Opera PROPERTY Manager

Education

Degree or Diploma in Hospitality Management

Graduate of Hotel Management or Hospitality program

Job description

A leading hospitality resort in Banff is seeking a Fairmont Gold Supervisor and VIP Concierge to enhance guest experiences. You will ensure exceptional service delivery in a luxury environment, manage guest inquiries, and oversee concierge operations. Ideal candidates should possess relevant supervisory or hotel experience and strong interpersonal skills. A commitment to service excellence is crucial in this full-time role.