GM, Mining Customer Service & Operations (Hybrid)

Liebherr Group; Alberta; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading industrial company in Alberta is seeking a General Manager – Customer Service to provide effective leadership in their Mining Division. This role involves overseeing customer support and driving financial performance while ensuring customer satisfaction and continuous improvement. The ideal candidate will have strong leadership skills, experience in industrial sectors, and a customer-centric approach. Competitive compensation and benefits are offered in a hybrid working model.

Benefits

Competitive wages

Extensive benefits with employer paid premiums starting day 1

Hybrid or remote work opportunities

Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days

6% employer RRSP matching

$3000 annual allowance for continuing education

Qualifications

• Strong leadership and mentoring abilities.
• Experience in financial management and P&L oversight.
• Background in heavy equipment or industrial sectors is a plus.

Responsibilities

• Develop and execute the Customer Service strategy.
• Maintain relationships with customers and stakeholders.
• Oversee financial performance and budgeting.
• Drive continuous improvement and monitor performance.
• Manage customer dispute resolutions.

Skills

Leadership

People management

Business acumen

Customer-centric mindset

Communication skills

Tools

Project management tools

Quality Management Systems (QMS)

Job description

A leading industrial company in Alberta is seeking a General Manager – Customer Service to provide effective leadership in their Mining Division. This role involves overseeing customer support and driving financial performance while ensuring customer satisfaction and continuous improvement. The ideal candidate will have strong leadership skills, experience in industrial sectors, and a customer-centric approach. Competitive compensation and benefits are offered in a hybrid working model.