Global Warranty Support Specialist - RMA & Logistics

Sierra Wireless; Richmond; On-site; CAD 45,000 - 52,000; Full time

Job summary

A leading tech company in Richmond, BC is seeking a Warranty Customer Support Representative. This role involves managing the return process for customers, providing exceptional service throughout the lifecycle of Return Merchandise Authorization (RMA) requests. Ideal candidates should have at least 5 years of experience in customer service or technology operations, a strong command of English, and be proficient with Microsoft Office. The position offers an estimated salary range of CAD $45,000 - $52,000.

Qualifications

• 5 years of relevant experience in customer service or technology operations.
• Proficient in spoken and written English; multilingual capabilities are valued.
• Strong interpersonal skills, organized, and self-motivated.

Responsibilities

• Manage the return process for customers and provide comprehensive support.
• Handle inquiries and communicate effectively with customers.
• Coordinate logistics and update customers on repair status.

Skills

Customer service

Communication skills

Problem-solving

Negotiation skills

Team player

Education

Bachelor’s degree or Associate degree in Science/Engineering

Tools

Microsoft Office (PowerPoint, Excel)

Job description

A leading tech company in Richmond, BC is seeking a Warranty Customer Support Representative. This role involves managing the return process for customers, providing exceptional service throughout the lifecycle of Return Merchandise Authorization (RMA) requests. Ideal candidates should have at least 5 years of experience in customer service or technology operations, a strong command of English, and be proficient with Microsoft Office. The position offers an estimated salary range of CAD $45,000 - $52,000.