Global Service Desk Analyst - Spanish Bilingual

Long View Systems; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading information technology service provider in Calgary is looking for a Technical Support Specialist. In this role, you will provide tier I support, submit customer issues into a ticket system, and manage incidents. The ideal candidate has 2+ years in technical support, is bilingual in Spanish, and excels in customer service. Competitive pay of up to $24 per hour and opportunities for career advancement are offered.

Benefits

Career advancement opportunities

Collaborative work environment

Employee recognition programs

Qualifications

• Minimum 2 years of experience in a technical support role providing tier I support.
• Proven ability to troubleshoot and resolve technical and procedural issues.
• Capability to adapt to fluctuating customer needs and manage high-stress situations.

Responsibilities

• Submit fully documented customer issues into a ticket management system.
• Analyze symptoms, determine urgency, and provide resolutions when possible.
• Manage incidents through their lifecycle and assist with internal and external escalations.

Skills

Fluency in Spanish

Troubleshooting skills

Customer service excellence

Job description

Overview

Employer Industry: Information Technology Services

Why consider this job opportunity

• Salary up to $24 per hour
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Recognition programs that celebrate employee achievements
• Engaging company culture focused on fun and teamwork
• Chance to make a direct impact on client satisfaction and service delivery

Responsibilities

• Submit fully documented customer issues into a ticket management system
• Analyze symptoms, determine urgency, and provide resolutions when possible
• Dispatch incidents to appropriate Tier II support when first call resolution is not achievable
• Manage incidents through their lifecycle and assist with internal and external escalations
• Identify and pursue opportunities for process improvements in service delivery

Qualifications

• Minimum 2 years of experience in a technical support role providing tier I support
• Fluency in Spanish, with excellent written and verbal communication skills
• Proven ability to troubleshoot and resolve technical and procedural issues
• Capability to adapt to fluctuating customer needs and manage high-stress situations
• Demonstrated ability to provide superior customer service on and off the phone

Preferred Qualifications

• Understanding of ITIL Incident Management
• A+ Certification

#InformationTechnology #CustomerService #BilingualJobs #CareerOpportunity #TeamCulture

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