Global SaaS Implementations Lead - Customer Success

CorePlan; Remote; CAD 70,000 - 90,000; Full time

Job summary

A tech startup in the mining industry is seeking a detail-oriented Customer Success Manager to lead implementation projects and ensure client satisfaction. The ideal candidate has a minimum of 3 years in Customer Success or project management, preferably within SaaS. You will thrive in a supportive and outcome-driven team, engaging with customers and providing tailored solutions. Interested candidates should apply with their CV and cover letter.

Benefits

Access to mental health & wellbeing services

Autonomy in the role

Close partnership with customers

Qualifications

• Minimum 3 years’ experience in Customer Success, ideally in SaaS.
• Proven track record of implementing complex software solutions.
• Experience working in a global team environment.

Responsibilities

• Lead presales and implementation projects from kick-off to go-live.
• Develop project plans tailored to customer needs.
• Provide post-implementation support.

Skills

Customer Success experience

Project management

Consulting

Excellent communication skills

Technical aptitude

Problem-solving mindset

Education

Bachelor’s degree in Business, Computer Science, Engineering or similar

Tools

CRM tools

Project management tools

Job description

A tech startup in the mining industry is seeking a detail-oriented Customer Success Manager to lead implementation projects and ensure client satisfaction. The ideal candidate has a minimum of 3 years in Customer Success or project management, preferably within SaaS. You will thrive in a supportive and outcome-driven team, engaging with customers and providing tailored solutions. Interested candidates should apply with their CV and cover letter.