Global SaaS CSM - Growth, Renewal & Adoption (Remote)

Firstbase; Remote; CAD 70,000 - 90,000; Full time

Job summary

A remote infrastructure company is seeking a Customer Success Manager in Montreal. This role involves managing customer relationships, ensuring client satisfaction, and driving upsell opportunities. The ideal candidate has 2-3 years of experience, preferably in SaaS, possesses strong analytical and problem-solving skills, and is fluent in English. The company promotes a diverse and inclusive work environment as they strive to improve remote work capabilities globally.

Benefits

Inclusive work culture

Flexible remote work options

Growth opportunities in a startup environment

Qualifications

• 2-3 years of customer relationship management experience, preferably in SaaS.
• Track record of success in managing and growing customer accounts.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Work closely with the onboarding team for customer transitions.
• Drive planning sessions to meet operational goals.
• Conduct quarterly business reviews with key customers.

Skills

Customer relationship management experience

Analytical and problem-solving skills

Excellent communication skills in English

Experience with CRM tools

Education

BA/BS degree or similar university-level education

Tools

HubSpot

Salesforce

Job description

A remote infrastructure company is seeking a Customer Success Manager in Montreal. This role involves managing customer relationships, ensuring client satisfaction, and driving upsell opportunities. The ideal candidate has 2-3 years of experience, preferably in SaaS, possesses strong analytical and problem-solving skills, and is fluent in English. The company promotes a diverse and inclusive work environment as they strive to improve remote work capabilities globally.