Global Remote Customer Success Team Manager

Canonical; Ottawa; Remote; CAD 100,000 - 125,000; Full time

Job summary

A leading open source software provider is seeking a Customer Success - Team Manager to lead a global team. This role includes strategic planning, managing customer interactions, and fostering team development. Ideal candidates will have a strong background in Customer Success, analytical skills, and a passion for technology. This globally remote role offers competitive benefits and opportunities for collaboration.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Opportunity to travel for team events

Qualifications

• Excellent academic results at school and university.
• Knowledge and passion for Customer Success and revenue management.
• Experience in SaaS or software industries.

Responsibilities

• Prepare communication plans and review key performance indicators.
• Resolve escalated customer issues requiring expertise.
• Guide and support team members in complex customer situations.
• Collaborate with other departments on customer needs.
• Document changes and ensure quality control.

Skills

Customer Success

Analytical skills

Team management

Organizational skills

Problem-solving

Education

Bachelor's degree in Business, Communication or STEM

Job description

A leading open source software provider is seeking a Customer Success - Team Manager to lead a global team. This role includes strategic planning, managing customer interactions, and fostering team development. Ideal candidates will have a strong background in Customer Success, analytical skills, and a passion for technology. This globally remote role offers competitive benefits and opportunities for collaboration.