Global Partner Operations Lead - Delivery & Performance

Traveltechessentialist; Remote; CAD 112,000 - 140,000; Full time

Job summary

A leading hospitality platform is looking for a Partner Operations Manager to enhance partner performance and provide exceptional service. The role requires significant customer service experience and expertise in data analysis. This full-time position is remote eligible, based in Canada with potential for travel. Candidates must have strong organizational skills, stakeholder management experience, and be adept at driving strategic initiatives. The expected salary range is CAD $112,000 to $140,000 annually.

Qualifications

• 10+ years of experience in customer service or operations, focusing on partner management/BPO.
• Proven ability to improve partner performance and deliver measurable results.
• Effective communicator with data-driven storytelling skills.

Responsibilities

• Accountable for the holistic performance of partners or services.
• Drive strategic initiatives that enhance partner and service performance.
• Collaborate with internal functions to launch initiatives improving performance.

Skills

Customer service experience

Data analysis

Stakeholder management

Strategic thinking

Performance management

Tools

Tableau

Salesforce

SQL

Excel

Google Sheets

Job description

A leading hospitality platform is looking for a Partner Operations Manager to enhance partner performance and provide exceptional service. The role requires significant customer service experience and expertise in data analysis. This full-time position is remote eligible, based in Canada with potential for travel. Candidates must have strong organizational skills, stakeholder management experience, and be adept at driving strategic initiatives. The expected salary range is CAD $112,000 to $140,000 annually.